Contact World Surf League Support

by MichaelC858

There are too many instances where the Apple TV version of the app won’t stream a heat (just the black loading screen after a commercial), but the iPhone app will stream. The other main complaint I have is on the heat replays. Not sure if it is the app or whomever is responsible for the loading the content. During the European leg, some of the condensed heat formats would play the full heat. Some of the heats just weren’t available or played the wrong heat. That was true for both stops: France and Portugal 2019. Given this is not the WSL’s first year of existence, I hope they get it together by pipeline. Finally, one additional suggestion for the iPhone/iPad version is to not automatically play the video. Sometimes I just want to see the results.

by Maui468

What’s the point of sending me notifications to watch the contest that WSL has been planning all along if the app kicks me out every single time. I even tried watching it online on a browser and the video freezes halfway way through each heat. I had to reload, watch all of the commercials and then once again, within the first five seconds, the browser would tell me the play feature had ended. I tried to do this about ten different times. Straighten out your video platform before advertising the contests and asking people to tune in live. It was one of the most disappointing experiences. I am missing out on the final heat because of it.

by Nampramos

It’s incredible frustrating to use the WSL app or even their website. Why would you force someone to click on a specific heat to be able to see the heat total score? It makes no sense whatsoever. Why does the video start automatically? There’s people with limited data on their plans. Why do you force us with Facebook? You want to be a partner with a social media platform, the LinkedIn for example. All in all, I’ve turned from a regular fan that would watch every event to barely even bothering checking heat results at the end of each day. Keep it going and next step will be to permanently delete your app and all social media following.