Altiservice app not working? crashes or has problems?

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Last Updated on 2020-12-30 by Altiservice

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Common Altiservice Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Altiservice app on iOS and Android devices. Solve all Altiservice app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Altiservice iPhone Issues and Solutions

Altiservice iOS app crashes, not working, errors
Altiservice iOS app network issues
Altiservice on iOS has black/white screen

Altiservice Android App Issues and Solutions

Altiservice has errors/crashing/not working
Altiservice server network connectivity issues
Altiservice has black screen

Altiservice iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Altiservice app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Altiservice app crashes or not working on Iphone (iOS):

Close and restart the Altiservice app on iPhone
Update Altiservice app to the Latest Version for iOS
Uninstall and reinstall Altiservice iPhone app
Update your iPhone to the latest iOS version

Fix Altiservice on iPhone unable to connect to server/internet connection issues::

To resolve Altiservice network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Altiservice black/white screen (blank screen) on iPhone:

Follow the Altiservice iOS app troubleshooting guide Here →

Altiservice Android App Issues and Solutions

Fix Altiservice not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Altiservice app issues:

Force Stop the Altiservice App
1. On android, goto "Settings" » click Altiservice app. » click "Force Stop".

Update Altiservice to the latest version on PlayStore

Clear Altiservice App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Altiservice app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Altiservice.

Fix Altiservice unable to contact server/ Altiservice internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Altiservice » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Altiservice » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Altiservice on android.

Solve Altiservice black/white screens issue on Android:

Follow the Altiservice android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Altiservice, developers of Altiservice.