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by Renato G. Pereira

I have been using MTRX since 2016 and it has really not changed much since then, aside from the absurd price hike. Which I wouldn’t have even minded if they actually provided solid features and updates to the app. I still cannot create an invoice on the Mac App Store version, which is annoying because sometimes you just want to work on your computer you know? You can’t change a client once you’ve made an invoice you have to copy the vin and make a whole new invoice to make it the right client. There’s no short cut to modify a clients information on the estimate or invoice tab you have to go to the client tab and look them up. The search bar is useless you could put something like “Range Rover” and it won’t find anything, it doesn’t always find customers names or models of vehicles it’s just really unreliable. Also if you’re using this at your hail shop to do insurance work it’s not a direct alternative to CCC since it’s missing a lot of procedures and the parts section isn’t categorized correctly. The reports tab creates inaccurate reports. There’s honestly a ton of other little things that need to be fixed but this is all I have from memory. I use this for walk in estimates, organization and invoicing but seriously it could be so much better if the developers stopped being so lazy and actually added useful features.

by Not Happy With MTRX

I’m a long time customer of this app and days ago I’d called with a question about the email verification feature. I then went into the app only to find that several estimating features I’ve had since day 1 when I’d signed up for this app in 2016 or 17 are now not available.
I’d been paying $30 thru all these years with the ability to write hail, price a dent, paint & body, detail, R&I and, ppf.
Someone at MTRX took it upon themselves to delete my ability to write paint & body, ppf, price a dent and ppf yet the price has jumped to $42 a month!!
I’ll be switching estimating apps .
Greed greed greed ruins most everything in life and now this once great app.
Just like every other business that gets bought out by a bigger business, the bean counters get greedy right away and the price goes up but the quality goes down . I’ve become quite dissatisfied with this app and will be looking for something better. The price has gone up significantly and now there’s less available features ???!!!!!
Don’t bother with this app it is now garbage .

by Rx8turbo

It’s not a bad app or a bad program. Just expensive for no reason. The $30 is like just giving away your money. You get no value. Then it goes to $100 which is ridiculous. I can get quick books or fresh books to do the same thing. With 10 times more features. Look if your in this detail type business and you need this app because Jon don’t know how to price or what your doing. Your gonna fail anyway.
I thought this was nice for the packages to user experience. Who cares about that. All the customer wants is there car done and back