Contact Image Sync Support
Company Name: RICOH IMAGING COMPANY,LTD
About: Paired with a RICOH IMAGING's compatible camera, "Image Sync" application
enables your mobile device to remotely shoot, view and copy images and upload
them to SNS sites.
【Feature】
1.
Image Sync Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Image Sync Website
Privacy Policy: https://www.ricoh-imaging.co.jp/english/products/app/image-sync2/#privacy-wrap
Developer: RICOH IMAGING COMPANY, LTD.
Privacy & Terms:
http://www.ricoh-imaging.co.jp/english/products/app/image-sync2/
3 Most reported problems 😔💔
Useless for RAW import
by SoperrepoS
Just got this app set up with my KP and iPad Pro. First thing I noticed is no landscape mode in the app. Once I got the Wi-Fi connected import is kinda slow and limited to one image at a time. Once the RAW image is imported I can’t do anything with it. The Photo app shows a blank image with the EXIF data (no PEF support?). Affinity photo can see the Image Sync folder but shows nothing in it - Apple’s Files app is the same situation. I can’t move the RAW images as they don’t show, and the Image Sync app doesn’t connect directly with Dropbox or Google Drive, so no way to transfer the RAW images to cloud services. Once I disconnect the camera and go into the Image Sync app the RAW images show as blanks… so what am I supposed to do with this app? It’s completely useless for RAW import and editing on the go. Save your time and buy an SD card dongle.
Update: I found a way to move RAW files into Affinity Photo for editing. After importing Raw from your Pentax with Image Sync open the Photo app, export the blank RAW to a cloud service (Dropbox, Google Drive, iCloud…), once the RAW uploads go into Affinity and open/redownload the RAW file… so basically download, upload, then download again. Unfortunately I can’t export from Apple’s Photo app directly to Affinity, and Image Sync has no file management or linking to cloud services… I’d rather use an SD card dongle than go through this process with Image Sync again.
Rarely even works
by JB66457a
I have a Pentax K-1 and have been trying to get this app to work to transfer images over the wifi. Sometimes it does work, albeit incredibly slowly. Other times it appears to be transferring for 20 seconds or so then says the transfer was interrupted. If you've selected multiple files, you have to go back and choose them all again. Honestly, this app seems like it was designed for someone trying to transfer a single picture. Transferring more than a few at a time is a royal pain in the UI even if it does work.
Very disappointing after getting such a nice (and expensive) camera.
Just stopped working-wish there was an alternative
by SLBphotography
Just completely stopped working. It worked for a couple years but after an update 6 months ago it no longer does. My phone will show that I’m connected to my camera via wifi but I open image sync and it says that it’s not connected. No matter what I do I cannot get my image sync to work again. So frustrating that it worked for a couple years and then just like that I’m not longer able to use this app whatsoever
Have a Problem with Image Sync? Report Issue
Why should I report an Issue with Image Sync?
- Pulling issues faced by users like you is a good way to draw attention of Image Sync to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Image Sync customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Image Sync.
