Contact Coolors Support

Sign-in doesn’t work; have tried to log into the service multiple times. No errors, even—it just never signs me in. And that’s a problem, because crucial things like saving a palette—something that most other apps allow you to do locally—require being logged in. If you have no internet access, you can’t save any palettes, or browse any of your saved palettes. The app is useless without a data connection. That should never be the case for an app that allows you to create content. Imagine if losing internet access meant you couldn’t save any of the photos you took. Even if they somehow get sign-in to work, that’s a major design flaw in the app itself. There is NO reason to be charging $2.99 for what’s basically just a front end to their website. One major reason to even offering an app would be working locally when you can’t access the website. I really feel cheated here. It’s a shame—the actual site is very useful, which is why I trusted Coolors enough to purchase the app. Wish I hadn’t.

I had already paid for this application! I have actually used it on my desktop computer without having to pay a dime. But I liked it so much I didn’t mind paying for it to use it on my phone. what I DO mind is having to pay for something after I’ve already paid to have this. I was already using it and now it has been takin away from me because they want me to pay more money. I want the access to the information on the prismacolors back. It is the whole reason I had purchased this application. I had access to it before. You can not take away a product you sold to someone after you offer it and it’s paid for. You don’t go into a restaurant and order a meal, pay for it. Only to have the chef come out and take your steak while you are in the middle of eating it telling you that you have to pay more to have it back. I know for a fact that it is illegal. I am angry, I used this a lot. I will not just let this go.

The app is great for what it does: finding, saving & organizing colors. I bought it back in 2020 because that is what I needed. Now it turns out I need to pay again for the same features I had already paid earlier (and even worse it’s a subscription, not a one-time purchase). I understand the need to make money but there is a right way to do things like this: you add more features, you offer discounts, or just give a free lifetime-subscription to your first customers who ALREADY PAID for your product. But removing features and then asking the same customers to pay to get them back is fishy and completely dishonest. Shameful.