Contact MARVEL Future Fight Support

I will start off by saying, I really like this game a lot. It's fun to play, but the new character building systems, ctp reforging and card ‘awakening’, is unrealistic unless you happen to spend tens of thousands of dollars on the game every month and will completely destroy the game and frankly, no one wants this garbage. Additionally, this new habit of locking important character upgrades behind a paywall is absurd. Making the occasional paywall that has a t3 or awakening unlock is fine, you have to make money, that’s acceptable. But when you start making 3 full awakening characters but lock all of them behind a single new character that happens to be a paywall and needed for the awakening in the first place, I start having issues with it. It happened in the last update with morbius, moon knight, and Elsa bloodstone, morbius being the paywall character needed in order to awaken not only himself but moon knight and Elsa as well. It would have been one thing if you had given the players morbius at 2 or 3 stars but no, you give us a 2 star scarlet spider instead, which didn’t matter at all since he was easily obtainable, and now it looks like you are repeating the same stupid mistake with spider woman, silk, and spider Gwen, spider woman being the paywall needed to unlock the awakening of all three.... if you don’t stop with all of these idiotic choices, people are going to either stop spending money altogether or they will outright quit playing the game.

Been playing this game for over 5 years. Nearly since release. In that time I’ve experienced their numerous updates that focus on making them more money by pandering to the 1% of players who spend hundreds upon thousands of dollars to be the best. Basically they’re one step away from straight up asking for access to our bank accounts. You’d think they’d be more generous considering we’re in the midst of a global pandemic with staggering amounts of unemployment. Yet, even though a large amount of us are struggling to pay rent and bills, Netmarble Monster still wants you to give them a considerable amount of your paycheck or unemployment just for a taste of success in this game. They rarely, if ever, listen to the player base. So, even though a large majority of players are tossing around #BoycottMFF, they literally will not admit they are in the wrong until Bill Rosemann schedules a flight to their offices again... that’s right, again. A second time. For the uninitiated; Bill Rosenann is the Vice President and head of creative at Marvel’s video game division. That’s a high position person to just make time to visit a developer. You know this guy straight up pulled someone’s pants down in that office and began spanking until the point came across. Anyway, don’t bother downloading this game unless you have fat stacks in your bank account. You’d probably get more value out of your money by downright burning it.

Man, this game used to be on point. I mean, really fun to play. I never minded spending money on this game, didn’t even care that almost every new update seemed like a cash grab. Companies have to make a profit to stay afloat. Fine, no worries there. But when you add a new game mode and cannot have your servers work at least 10% of the time, for over a month, I have to draw the line. GBR is a fun mode, but I get disconnected 95% of the time. Wouldn’t be so bad if the rewards weren’t needed to advance characters. I mean, you charge an arm and a leg for most updates but are giving the community something akin to a dial up connection - only for this mode! Everything else is great, barely any problems. If you are going to charge top dollar, I expect top dollar. I don’t expect a response from anyone at this company, unless it’s to tell me to stick around for the next cash grabs. I just want them to invest in their servers like I’ve invested in this game. I don’t feel that’s too much to ask for. Once this is fixed (ha!), I ill gladly give this game the 5 star review it would’ve gotten. This is coming from someone who’s played daily for nearly two years. You will not eat any more of my money and if you actually cared about the community, you would fix the GD servers. It’s not my phone, it’s not the various networks on which I play; it’s you NM. Now please own your mistake and fix it. If not, just shut your doors and shut down all the servers.