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Company Name: San Francisco Public Library
About: San Francisco Public Library in your pocket. Browse new titles and
recommendations curated by your library staff, place and manage holds, renew
checked out materials, plan your visit and see upcoming events, anytime and
anywhere.
SFPL Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of San Francisco Public Library
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SFPL Website
Privacy Policy: http://sfpl.bibliocommons.com/info/privacy
Developer: San Francisco Public Library
Can I trust SFPL app?
Protect your data and wallet. We investigate the developer's website (Sfpl.bibliocommons.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
New message alert shows up each log in
by E. A. A.
Every time I log into the app, there’s a notification listed. The notification is to alert me to download the latest version of the app (which I already have). The alert used to say that it was from years ago (before I ever had the app) but now it says it’s from an hour ago. There is still no updated app and this same alert comes up every time I log in. The notification indicator goes away after I check it, but it’s back again each time I open the app again. Also, the digital books I’ve read or listened to don’t show up in the history (and no physical books do either) even though I have the setting set so that it should be showing up. Lastly, I can’t request books through link+ without going to the website.
Neglected and ugly
by The Faj
This needs to be treated with more respect. Even if it worked on an iPhone 6/7/8/X/XS it would need a ton of fixing to get rid of the awful design and bad development. Rewrite this.
One of the worst UXs ever, both website and app
by Kagdiebsksg
I hate hate hate Biblioapp. It's completely ruined the online library experience. Have you tried checking out an overdrive ebook on the SFPL site (powered by Biblio)? It's a joke.
I also hate that SFPL forced us to give up our data to this company of we want to use even the most basic online functions.
Have a Problem with SFPL? Report Issue
Why should I report an Issue with SFPL?
- Pulling issues faced by users like you is a good way to draw attention of SFPL to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SFPL customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SFPL.
