Contact Momentum Habit Tracker Support

by Gomezmichaelr

I really want to like this app but some of the bugs just keeps it from perfection. Very simple to use, no superfluous features, beautiful intuitive user interface, and overall well thought out, then why the low star rating?

I tried a lot of different apps before settling on momentum, it’s an app that compliments my overall organizational methods very well and one of the most important features it’s the notification system (reminders) and there’s the rub, they don’t seem to work consistently. I’ve tried everything to make them work, they’re essential to me, I’ve tried resetting all the reminders one by one, changed the times, deleted and reinstalled the app, but nothing seems to make them work correctly.

So buyer beware, everything else with momentum place it in a 5 star category, but it gets downgraded to 1 or 2 stars because reminders simply do not work.

by Skentele

I was so happy to find this app thinking I’d finally found the habit tracking app for me. I upgraded to use iCloud sync which doesn’t work even after trying their boilerplate troubleshooting tips. Reminder time setting also don’t work on desktop app. Doesn’t sync and on app time settings are in 5 min intervals rather than minute by minute as on desktop. Very frustrating because upon messaging them (support note says “don’t hesitate to get in touch”) I get an automated email stating that they can’t reply to individual messages. Then why include contact info? Feels very much like a trick and like they’re no longer committed to addressing customer issues. I would’ve happily paid more for this app if it actually did what it promised. Such a shame.

by Tezlah

I’ve been using this app for about two years of continued use. I’ve used a few habit tracker apps prior to this one, and I just loved the simplicity and clutter-free layout of this habit tracker. The more features and buttons there are on a habit tracker app, I find for me, the less likely I am to be consistent with utilizing it. I loved this app so much that ai upgraded to the paid version. I WOULD have given this app five stars. Yes, that’s right, I said would. Up until a few weeks ago, lo and behold, the app suddenly crashed on me. I would try to open up the app, it would look like it’s opening up, flash up, then it would just disappear. I lost all the habits I had stored in the app. There were two years worth of valuable habit entries I didn’t bother to store anywhere else. I tried trouble shooting by force-quitting the app, re-starting my phone, clearing the app’s cache, then I finally tried to uninstall then reinstall the app. Of course, this caused me to lose all my data, and I was extremely frustrated that I couldn’t retrieve my lost data. Definitely giving the app about 2 stars at this point because it is now useless.