Contact Animation Desk Support

I’ve encountered multiple issues while working on an animation. I’ve spent over a month working on an animation, and given that it’s my very first one, I’m extremely frustrated. I will only be talking about the most recent major problems I’ve had. Earlier today I was working on my animation and it was perfectly fine. These problems occurred after a couple of hours. First of all, while I was working on adding to each of my frames, the background for one of my frames became the background for all of my frames. I was nearly finished with the line art for all of my frames when this happened. This is incredibly frustrating because I was using the background as references for the character movements, and originally each of the backgrounds were the person in different positions. Secondly, soon after, I saw that the line art for all of my frames became a previous version. What I mean by this is that I spent the last week or so darkening all of my line art, but the current version is how the line art looked before it was darkened and before I added heads to the person I was animating. The last week or two of my work are now gone. I have also filed a ticket through the app and hope to receive a response soon. I have been working on this animation since December 22nd. It is now February 2nd. I have put countless hours into this and have gotten too far to see it go to waste.

If you’r looking and app just for fun and practice the basic principles of animation, this may be the app for you. On the other hand, if you are serious about learning drawing and enhance your animation skills, this is definitely not the app for you. After two years using this app, came across serious frustration. The poor brushes offered with bold tick doesn’t allow you to create a smooth sketches. The palm rejection need to be enhanced, every time you touch the screen with your finger either to skip the frame or increase the tick of your pen, a line is recognized in the canvas. The limited interface withdraw you valuable time of your creativity, related but not limited to flip your canvas, add a photo, sort and organize you frames. The most thing I struggle with, was that for reason if you close the app in the middle of a running of an animation, when you came back it delete randomly delete frames, so your force to number your pages and keeps back up in case the program delete or sort the frames. I have reported this issues severely times and supporting team bring no corrections. Also I won competition several years ago and for some reason they delete all my projects from their webpage. This only speak of the poor supporting team behind this app. A good recommendation, try procreate instead. You’r welcome in advance!

Initially I was very happy with this app until after spending multiple days and dozens of hours on one animation, the app froze and when I reopened it, hundreds of frames were just missing without explanation. As you know, if you’ve spent any time animating, it is a very slow and tedious process so to have this happen after hours of work is totally unacceptable. Why would I ever commit to another project again knowing that at any moment all my hard work could just vanish? There are multiple other bugs too, that make this app annoying to deal with and obvious that it never should have been released yet, but the fact that hundreds of frames can just vanish from a project should be reason enough for any serious animator to want to steer clear of this app. I reached out to the company about this issue and wanted to give them a chance to explain before I wrote a review but their response, which came a week later was very dismissive and for some reason assumed I was using an old outdated version of the app, when I was in fact using this, their most updated version which I har only downloaded a couple of weeks ago. I very much regret downloading the app and especially laying for the annual subscription. Totally useless.