Contact FITIV Pulse Support

by Tinder Loser

I’ve tried every which way to get the GPS to work and create a route on a map and it simply doesn’t work on my Apple ecosystem. I can do it with other running apps (no problems) but this app really gives me issues with this particular area. Reaching out to customer support gets you a formatted response to “Please restart your device(s) including the iPhone and Apple Watch as a first troubleshooting step. Reinstalling the app from the App Store can also solve a variety of install issues including lagging, crashings, or missing data.” I don’t want to restart my watch and iPhone and reinstall the app every timed my before a simple workout. That takes too much time and NEVER have to do this with other running apps to get a map of my outdoor workout. Until they resolve this issue, they only get 3 stars from me.

Follow up: This is a terrible app developer. I joined their FB groups and was kicked off of two of them due to me making negative comments about how bad this app is and confirming with other people about their own problems with the FITIV app, especially in the running exercise space. If you’re using it for running, there are so many better options. You can still use FITIV as secondary app (for the pretty graph)but I would not rely in it as a primary app for data.

by Jp_east

This application is great, barring one feature - a major one, in my case - that puts this at 2 stars instead of 5. I worked with Support on this problem and at this point it’s a known, unresolved/unresolvable issue, not a config problem or user error. If the following feature is unimportant to you then definitely give this app a go! The “bad” feature: - Streaming workouts to your phone: This is the promoted feature that made me choose this app. The watch-to-phone connection is lost very often, causing the phone to display an error and not show the live data. Sometimes the connection is restored quickly, sometimes not for 5+ minutes The good/great working features: - Voice notifications: Great - you can choose which stats to be notified of & when you’re notified. Huge list of selectable stats - Live graphs are great - Tons of config options to customize your watch, individual workouts, HR zones etc.

by Hooknlddr27

The app has been great until just recently. I utilize my Apple Watch to start tracking runs. Later when I open the app to look at stats, I find that the app is still timing the run/workout that ended hours prior... definite fix needs to be made. Update: the app continues to get worse... thinking of canceling my subscription. The GPS is horribly inaccurate causing the app to randomly track obscure zig zags in my route when running, tracking the starting point anywhere from 200ft-1/4mi away with a sprint at my actual starting point, and recording my end 200ft-1/4mi away. I’ve done hard restarts on my phone and watch, reset my compass/GPS... nothing solves the problem. Major updates needed for this app to be worth paying for.

Update: why does this app keep booting me out and telling me to upgrade to a paid membership?! Get you stuff together FITIV!