Contact Virgin Pulse

Contact Virgin Pulse Support


Company Name:

About: Virgin Pulse, part of the famed Virgin Group, is passionate about inspiring and engaging employees
to live better every day.

Headquarters: Framingham, Massachusetts, United States.



Virgin Pulse Customer Service 👿🤬😡😠💢😤

Virgin Pulse Contact Information

Listed below are our top recommendations on how to get in contact with Virgin Pulse. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Virgin Pulse. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Virgin Pulse, Inc



Verified email ✔✔

E-Mail: support@virginpulse.com

Website: 🌍 Visit Virgin Pulse Website

Privacy Policy: https://personifyhealth.com/global/virgin-pulse-privacy-notice/

Developer: Personify Health, Inc.


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Read 11 Customer Service Reviews 😭😔💔

4.8 out of 5
Greg Allen
2024-04-15

I cannot get into my account, as I have used my user name and password for sometime.

Gorgogiannis Stavros
2024-02-05

Hi support . My account seems to be locked and i forgot my security answer too . So i would like a full recovery of my credentials . Please inform me about the procedure as soon as possible

James Sehrt
2024-01-09

i cannot find the form(s) to download to take to my doctor for my yearly physical tomorrow. no forms, no $500 into my HSA.

Georgiana Santomauro
2023-03-05

having issues with my northwell better health account signing on

Karen Connors
2023-02-07

my new MaxBuzz is not working properly it is not showing the proper time and is not recording my steps or sleep hours in my app. I have reset it twice on two different computers and have also disconnected it and started it up again to no avail.

Heath Steadman
2022-07-06

Need help submitting and receiving points for biometric screening.

Don
2021-12-23

Verse it is fully charge main screen will not open please assist

Ibelema Edward Banigo
2021-10-09

pls i need help

Virgin Pulse - waste of time, self-defeating

2022-04-28

by Christina Jensen💜

The app works fine. The wellness program itself is nonsense. As with other wellness programs, you can earn points by exercising, but also included is completing health “journeys”, reading daily cards about diversity and wellness and cyber security and mindfulness. The points earn entries in a quarterly raffle for prizes. You earn multiple raffle entries for the more pints you earn, a max number of 100 raffle entries for 10k points. Problem is that there is no publicity about who wins what quarterly prize. That’s because out of my company of 10,000+, 20 prizes are given out. There’s no incentive to earn more than the max of 10k points a quarter. Even with 100 entries, the odds of winning any raffle prize is only slightly better than winning the mega lotto. I earned 24k points the first quarter of the program, partly cause I completed a smoking cessation “journey” (don’t smoke, never have, wanted to see what would happen). Guess I could also complete the pregnancy wellness “journey” (I’m male). Guess they could give me the insipid response of “but the real reward is your health”. Um I already exercise. Only reason to participate in the program is to get paid. How about setting this up like the Blue Cross Blue Shield wellness program - average 7k steps a day validated by my Fitbit, earn $50 a quarter? THAT is an incentive. Discourage your company from using Virgin Pulse as a wellness program - waste of time, self defeating.

Last few updates have impaired not improved

2022-05-05

by I Love Sunsets4ever

I’ve used this app faithfully every day for several years... When you are self disciplined to live the lifestyle you can obviously incorporate updating an app to track your dedication... Updating your VP cards and Healthy Habits just becomes part of the process... however when the app shows them already completed one tends to initially move on and think to yourself oh, I must have completed that and forgotten I did it... only to find a few days later that tracking shows you missing several days which is very annoying because once those days are skipped there’s no way to make up the ‘card’ points!!

Becoming more aware of this occurring, I’ve opened and closed the app 3-4 times before it registers the current day is in fact still requiring completion.. I’m sure everyone can agree in today’s overly busy society no one has time or patience for dealing with this type of glitch long term.. we are conditioned nowadays when things don’t function properly to fix it or replace it...

I lost interest in logging into Facebook and that app enables us to connect to the most important people in our lives... so, if that factor alone couldn’t inspire me to overlook all the drawbacks to FB, I’m not too confident I’ll sustain interest in using this intermittently functioning app to track the daily routine of my already established dedication to living a healthy lifestyle.

Does not sync accurately

2022-05-12

by Kab93752467534685

The only reason I have to use this app is because our medical insurance is using it to track 3 measures which they will pay us out HSA contributions for completing.
I have been fighting to get this to work for a month now. The sleep tracking that maps over from Fitbit does not match what Fitbit says I am getting, on an average night it’s mapping over an hour and a half to 2 hours less. I will never get my sleep measure with this inaccuracy. They have told me that I can try wearing a different device they provide, which I tried last night and then I went to sync it up, it’s telling me there’s no unregistered Max Buzz’s....so that’s not working either. I shouldn’t have to wear multiple devices to get an app to work. I shouldn’t have to give up on a device that has been in the market for years for something that only counts steps and maybe sleep.
The mapping over of calories from MyFitnessPal requires that you take three steps for it to map over. If you don’t do that, it will not pull the information.
Numerous emails and phone calls with this company...at one time somebody told me they don’t register the REM sleep....ummm, wrong....training needs to be had.
I’m done fighting, I’ve raised these issues to my HR team who have also raised them to the medical carrier. I’ve just come to the conclusion that even though I’m doing everything right, I’ll never be compensated for it.


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  4. If you are a Virgin Pulse customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Virgin Pulse.


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