Contact Verses Support

by Feel Like A Forced Customer

I was curious about this app and downloaded it at the end of January to try the 30 day free trial. The app requires the user to set up an account, in order to try it. I wasn’t prepared to start yet and go through that process and figured the 30 day trial would start from the day I set up an account. Anyway, at the end of February, I was billed for the app. I sent a refund request to apple telling them I never used the app- never set up an account. They denied my request. A week later I tried to sign into the app, but since my account was never set up, it said there was a problem. I was disappointed and annoyed with the situation, and sent a screen shot to the app customer service explaining what happened on March 7th. I finally created an account figuring if I paid for it and can’t get a refund, I might as well give it a try. Since I only saw the KJV, I wasn’t really interested. Today (March 27th), the app customer service finally responded and checked in. They saw that I had created an account on 3/7 and wanted to make sure that I no longer saw the error message. I don’t. I have never tried this app, so it might be the best app in the world. But this disappointing situation makes me not want to use this app or support the people behind it.

by Mereah

I love this app! I got it almost a week ago as it was recommended by my District Superintendent’s wife. I was really enjoying learning the book of John in the KJV and decided I wanted to go ahead and pay the $5 or so to get the ESV to memorize that instead. So I did, however, now that I have, every time I open the app, the app freezes immediately upon opening. I can’t scroll up or down or click on anything. I’ve tried completely closing out of the app and reopening, I’ve tried deleting the app and reinstalling, I’ve tried rebooting my phone altogether, I’ve tried opening while connected to WiFi, I’ve tried opening it on airplane mode, I’ve tried opening it using data rather than WiFi, and nothing seems to be working. I really would like to keep using this app, but I honestly can not recommend it if it’s going to lock up as soon as you put money into it...

Edit: I took my rating down to one star because there’s also no way to contact them for help about the issue. Hopefully this bug is fixed quickly or else they really shouldn’t even offer multiple versions...

by Mydom1119

I purchased the pro versus only for the app to not allow me to complete a verse I’ve already memorized. The speak out beta option (which is necessary for the completion of the memorization of the verse) doesn’t understand certain words and I actually speak great English fluently with a slight Jersey accent. Anyway it’ll mark the word red sometime well after it was white and I’m a line past it. It’s extremely frustrating and super annoying as well as very discouraging seeing how it’s hard enough to stay encouraged and focused in memorizing scripture. I would’ve gave it 4 starts but I emailed a while back about this problem and never got a response. I’m so disappointed because I really felt this app was going to be great. I gave it 3 stars because it does help and all the other features work pretty well.
Please 1. Fix the speak out beta or remove it all together & 2. Can we have an option to move the verse somewhere once WE have memorized it? Like in a memorized or completed folder?