Contact Dialpad Support

Nothing but headaches save your time and money especially if you’re coming from Tmobile dont do it you’ve been warned!!!! Nothing but bugs n glitches with their system especially if you’re a small business and you’re going to use iPhones complete nightmare… you will never get notifications of text messages and the majority of the calls are dropped or staticky!!!! Regardless if you’re in good cellular range or in perfect wifi!!! You contact support and they will just give you the run around and never get a solution and let me get to the billing part a whole separate nightmare!!!! Over $70 of just fees!!!!! Ridiculous!!!! Thats not it!!! I signed up for 11 licenses and they made the decision to charge me for 13!!! And added other extra fees on my bill and you call them and this is what happens they transfer back n forth and tell you they have to create a ticket for it because no one can answer why those extra fees and extra licenses are being billed!!!! Been 2 months every other day is at least 1-2 hours on the phone with them and nothing gets resolved theyll just give u ticket numbers after ticket numbers that will pile up and you’ll be stuck with their bad customer service and their really poor app service!!!!

You would be better off going to school and programming you own app. I have wasted at least 4 hours of my time trying to work w the joke of a support dept w dialpad! I should have known when it took an hour to get one line and a vm to function following their support instructions. Then I tried to add a second office as they advertise as a option. It took 3 days for their programmers to figure out how their own systems functioned. I could not get consistent support as you communicate in a support ticket chain so everyone has diff levels of experience. Mostly very little experience as I would not be surprised if this company is run by a college age kids in CA and then hired help on the Philippines. I tried for days to get transferred to a manager but never was connected. This company def has yet to transfer me to someone with any level of people skills or knowledge. If what they advertise was available and they had good management to support, this would be a great app and company.

I’ve been using this app for about 7 months. I wanted to keep my business phone number and was between home/office. Calls are constantly dropped at the most crucial part of every conversation or after being kept on hold. And I have to start all over. I get text messages that go into the abyss with no notifications. Connecting to a call takes as much as 25-50 seconds. Some calls can’t even be placed on this app for no explained reason. Contacting support means talking to a country far far away. And once you do find support in some far away land where they pay their workers $3 an hour, they ask you to jump through so many loops to prove your complaints or issues that it all becomes not worth the pursuit. So, in closing if you like throwing money away - get this app!