Contact Just Dance Controller Support

The app used to work perfectly, but at some point it stopped. I have an Apple IPhone, and I play the Just Dance 2020 version on my Xbox One. It used to work previously, but now won’t work at all. I have to go into Manual Pairing and go through the pairing process, which doesn’t actually work at all. It does not pair my Xbox and my phone even though they’re both new and they’re both connected to the same WiFi. I have absolutely no idea why it suddenly started stopped working at all, but it’s bad enough that I can’t play Just Dance period. It’s worked before and I have the scores to prove it but it completely stopped working and the Developers have seemed to do nothing at all to fix any of the previous problems with the app (such as that it would randomly crash, randomly disconnect, or drain your battery very quickly, and if a single notification popped up the app would freeze until it was swiped away) and I know that none of my devices are the cause of the problem. I will be honest, just get Just Dance on the Switch if you want to play it because nothing else works.

I’ve been playing Just Dance with a phone since 2018. It’s been 4 years and i’m so disappointed. I started on 2018 with an iPod because that’s all i had. It never really worked for me so I gave up on it thinking it was the device. Then I finally got a phone and tried it with 2019, but the same thing occurred. At that point, I didn’t bother purchasing 2020 and 2021 because of my phone issue. Then when i got a new phone and bought 2022, I was finally expecting it to work. And at first it did! Although it would crash sometimes, it didn’t bother me all to much. Then recently, the app altogether has stopped working. I’ve tried repairing the Wifi, I tried getting the newest update on my phone, I’ve tried to restart my phone thousands of times, i’ve tried fixing my xbox in every shape and form but no sign of the app connecting to my xbox. I am super disappointed and probably won’t play again, unless i get a kinect (and you know how hard it is to get your hands on one).

I used this app for years as it helped me stay in shape, and 2015 was one of my favorite versions to fall back on - good songs, the dances were good without being too over the top to get a decent workout. I took a break for health reasons, and now coming back to give it a try and get back into it yet again, I find I’m locked out from play because the app suddenly decided to no longer support it. Why? This invalidates an entire game purchase and I’m tired of paying full price for a game that I have to hope someday doesn’t decide to suddenly no longer be supported. I refuse to buy the Move controllers when the app worked just fine, which doesn’t work to Ubisoft’s advantage anyway as they don’t get a cut. I strongly urge you to fine a way to support it as it now stands I will no longer purchase another JD title since there is no assurance of continued support for modes of play.