Contact Chess Online Support

by JJpal9

I opened the app wanting to start a casual chess game, and I noticed a match offering 100 gold coins. When I joined, I quickly realized the timer was only 1 minute per game. My opponent rushed through their moves instantly, while I was still trying to think through my first move. Every time I took a moment, they’d immediately make their next move just milliseconds later. It was clear they were exploiting the ultra fast timer. I ended up losing because I simply couldn’t keep up.
Then, I tried another 100 coin bet game, and guess what? Another 1 minute blitz! The same thing happened!! the opponent rushed through their moves, and I lost again. In total, I lost about 500 gold coins due to this frustrating setup. Only after losing several times did I realize that the time control is actually displayed before you even click the game. Why isn’t this clearer from the start? It feels unfair, especially for casual players who aren’t prepared for such lightning fast games. This needs a serious fix. WHAT IN THE WORLD?!

by Fort Payne, Alabama, U.S.A

It feels the game doesn’t know it’s rules. I castles my king, opponent takes his queen takes a pawn and wins. Tf? That’s just a check shouldn’t have been a checkmate. I also don’t don’t care for the gambling part. I checked two other chess games and both said it was only a check. If this game knew the rules it knew I could’ve taken my king and take the queen. I do like that I play with other people though. I think it’s a game that needs tweaks to the checkmate system I’m sure it’s a good game just needs work. If your serious in getting into chess try out 3D chess or play Magnus
Or even a game that’s just called chess the teach you how to play and let you just play for fun.

by ChessmastersIII

I love the game chess. It does make you think and anticipate but with this app I have complained on numerous occasions that it keeps cheating me out of coins and the replays on bet when I reach out to them are idiotic but I still delete the app and reinstall it and it works for a week or two and starts it all over again and cheating me out of coins.
I also have contacted them about the way the game plays draw vs time limit and it is wrong and all they do is send me the rule book on draws. I’ve been playing chess for over 40 years and have played tournaments that are local and state and national and these rules they have set up are not right.
This is a crappy app!!!!!!