Contact DICE Support

by Anthony Mastroianni

I had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for DICE and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against DICE for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it.

by I Luv Gymnastics

This app is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed dice and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from dice. I was not happy. I urge major venues such as avant to stop using this app. It’s a scam.

Thanks so much!

*edit: I heard back from the people at dice about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this.

by Michelle W Is Awesome!

I bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. The app gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but the app did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use this app for sales in the future.