Contact Capo Support

Subscription services are lucrative for developers, I guess. But, for the user I have to decide which apps to subscribe to (if any) and which ones I have to quit using because I can’t afford a subscription for every app I use. I don’t mind buying an app at all, but having to pay an annual fee is just beyond my means. And so, I will switch my slow-down app to something else other than Capo because they, at some point, will go to the next version (x.x or Y.x or whatever) and I will be left in the dust having to subscribe again to enjoy some minor tweak of the app. If every developer ends up with subscription requirements I will just have to abandon my support for them all. How many $50, $20, $75, $20, $40, $20, $25 services can you afford? For me it’s not many and so I just stop using an app that thinks their product should charge me a monthly or annual fee to use it!! There are plenty of alternatives out there. The smart developer should appreciate their customer’s PURCHASE of an app, like I did with Capo years ago, to support their further development of the app. They should take into consideration that users will have to decide which apps to keep or which apps to abandon. The less used apps I have will be the first to go. And, Capo falls into that category as there are many alternatives that don’t require a subscription fee after purchase.

I am pretty sure I paid for this at some point, I have the desktop version as well. I certainly don't mind paying for upgrades when new features are released. But removing functionality and putting it behind a subscription model is one way for sure to lose me as a customer. I am thinking that is what has happened here. I went to see if I could rescan a song I did a long time ago (it did a poor job the first time around) and it warned me that I would lose the saved changes unless I subscribed… OK, time to look for something else that can do this trick. I only use it very rarely to try to figure out chord progressions on my own songs that I recorded long ago and forgot to document, so I can always just do a little more work and NOT pay a crazy subscription. Oh well.

I originally really enjoyed Capo. I think it’s one of the better tools for transcription. But I have since encountered a bug in the app that prevents me from using it in any meaningful way. This is why I have rated it 1 star. Here’s my issue: I have a Capo touch Pro subscription, but the Capo app will only let me play a 60-second trial of the song I’m trying to transcribe. In the song playback mode it thinks I am a trial user. The app tells me that I have a current subscription—when I go to “Choose a Plan” under Settings it says as much—but it won’t let me listen to a song for more than 60 seconds. This makes the app unusable. I contacted Capo support, who was initially quite responsive but weeks later they still have not fixed the problem. I like this app, but I am very disappointed that I have spent money on an annual subscription that is currently getting wasted as time goes by where I cannot use it. I hope they fix the problem soon so I can use the remainder of my annual subscription.