EMERGENCY HQ: firefighter game Reviews

EMERGENCY HQ Reviews

Published by on 2026-03-13

🏷️ About: This is your firefighter game. The new simulator game in the EMERGENCY series - download the rescue game EMERGENCY HQ now! Build your own mission base and put together the perfect emergency services team! Use all the Fire Department, Rescue Service, Police Department and Technical units to master the many exciting missions! Establish your own Headquarters and become the best incident commander of all time! An internet conn.


       


Is EMERGENCY HQ Safe to Use?

We Investigate the app owner's website (World-of-emergency.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.3%

🤬 Negative experience
33.7%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 30,460 combined software reviews.

Is EMERGENCY HQ Safe?
EMERGENCY HQ: firefighter game is very safe to use.
66.3/100

  Safety Analysis »»

Is EMERGENCY HQ Legit?
EMERGENCY HQ: firefighter game looks authentic and legitimate.
66.3/100



Read 20 Customer Service Reviews 😠💢

4.7 out of 5
Too hard to advance. I get monetization but this is too much.

So like others said, I really liked this game and spent real money to advance. But it is far too difficult to advance in game to keep me interested. Everything is a step ahead that cannot be reached unless real money is spent. The earned rewards don’t come anywhere near the requirements for advancement. Even while spending money. It got boring and frustrating. There are levels that are impossible to beat. I am willing to pay a little here and there. But this game is impossible. I have spent close to 30 bucks on this game. I know when I reach the next level it will cost me more or else I can’t be competitive. You have one package that is 90 dollars. 90! Get out with that. Sorry guys. I really did dig the game but It You sucked the fun out of it. To others, it is fun at first. But don’t waste your time or money. Your cash grab will ruin this game that I actually enjoy. You are not doing enough to make it worth the money. The vehicles are too far away. The missions are often missions I don’t have the equipment for which cost emeralds. If you want money from us, then make your game better. I will not spend a penny more of my real money until you do.

It's great until now...

The game was great and fun to play. Few things I want to address, first of all, you can only do four missions at one time, and particularly one of them can't be complete unless I have, for say, three water tanker to pass the lesson. I would have no choice but spent my EMeralds to call it false alarm. And all the missions are kept repeating and repeating, i have to be honest, it's start to get boring.
Secondly, I don't know if it's part of the update in the future or if I am missing something. but once you hit 50, there's no more upgrade to the HQ nor training center, but in achievement, you can get up to level 90 and stage 10 of HQ and Training center.
Third is more like a suggestion, I would love to see more of the decoration rather than flags, this might be the only game that I he played with only few decoration so far. Create something that we can all decorate our emergency ground. In the future update, please add more different apparatus types and various calls.
I'll switch my review back in the future when update is here.

Hardcore Mobile Gamer Disappointed

I’m into these kinds of games and if they surprise me, I’ll spend money on them. This game was fun up till HQ level 5 or so. The levels got to the point where they were so hard, it just wasn’t fun to play anymore. There’s a point where challenging levels just get plain frustrating. A mobile game about firefighting shouldn’t have a player rage quitting because of intense gameplay. Specifically, I am referring to the multitasking involved to complete the hard levels. Your fingers have to be flying across the screen and one small distraction completely destroys the level. I am a perfectionist so I attempt at getting platinum medals for every call and it just got to the point where I was getting upset at the fact that you have to use pay-to-play cheats (helicopters) to complete the levels. I just feel like a game of this type should not be so upsetting. Intense is fun, ridiculously hard is just not my thing

Update: To answer the developer response, yeah, I’ve maxed out the upgrades for each HQ level and even then, the missions I’m presented with are a joke. The level is always just out of reach based on your city’s qualifications. You upgrade the HQ, and everything you’ve worked for is like baby play and now you’re sitting there unable to complete any level you haven’t already done because according to y’all, my units aren’t upgraded enough. Yet in order to upgrade my units, I need coins. I need to complete new levels to gain more coins.

Good game but bad cash grab

I’ve always been a fan of time management games, and this one really hits the spot for me. I don’t even mind the occasional repetition as it allows me to think about how I can improve from the last time.

What really bugs me, though, is that on both the in-game missions and the AFK missions, the devs always include one mission that you cannot complete at your current level. It’s not so bad for the AFK missions since you can dismiss it for free (although it does take a chance away for you to earn money). It’s TERRIBLE for the in-game missions as you effectively only have three to choose from instead of four...unless, of course, you pay premium currency to call for a false alarm and have the impossible mission replaced.

I’ve read developer responses to this criticism and they try to call this a positive in that you get a preview of what’s to come later in the game. Really? Do you think we cannot see through that painful attempt to justify a cash grab? I could understand if I was in the middle of upgrading my command center and I’d be very close to being able to complete those missions, but as of today I’m probably weeks away from getting to the next level and would have to reset these supposed “previews” 3 or 4 times a day. I’ll be glad to increase my rating of the game if you remove this ridiculous process.

Fun game but nearly impossible to advance.

Fun game but several annoying things that is about to make me quit. 1) The last three days whenever I watch the videos to earn a reward I get all the way through the ad but not given the reward at the end. Please fix. I should have about 30 more emeralds by now. 2) Upgrading units seems to make very little (or no) difference in their performance while the fires and injured people seem to just take longer to take care of. It’s getting frustrating and taking the fun out of the game. 3) The cost to upgrade buildings is crazy high. Takes forever to earn enough money to be able to upgrade. Probably a ploy to get people to spend $$? 4) Having to complete the same missions over and over is boring. This game has potential but I’m starting to lose interest because no matter how many upgrades I do to my units and buildings i do not see any improvements. Throw us a bone man!

New Update?

There was an update but I can’t spot anything really different. I definitely don’t see the new vehicle or whatever. An idea… add more tools and equipment… more cool suggestion though is instead of someone losing a level when a person dies a coroner has to be called, doctor has to confirm it, police have to record it, and then the coroner can take them. Of course instead of losing a percent of XP, and money, whatever else would be loss. Overall at the very least add that, fix this update, add more tools, and give the vehicles and personnel more uses and this game would be amazing (and satisfy my long list of requests for a while).

The final idea I’ve got for a while. Someone can pay either 100 gems or 5 USD to automatically update units and the HQ when you have enough in game credits… this would also give you a ten percent discount and would not include K9’s that require the thumbs up for updates.

Fun game but login system is very fragile.

I really enjoy playing this game but there is one thing that really makes this game frustrating and that is the login system. When you Sign in with Apple, you have to authenticate every time you open EMERGENCYHQ , and I frequently get an error message saying that the local data is corrupt and I need to reinstall the game. This seems to happen if you accidentally click off of the Apple sign in prompt and also just happens randomly at other times. It also seems to happen if you get a blank dialog when you open EMERGENCYHQ and click the button that would say “ok” or whatever, this button on the blank dialog appears to be a “Bork my game” button.

Otherwise the challenges are fun and I really enjoy this game. I just wish they would fix the login.

Played for years

I have always loved these games and over the years they have gotten a lot more fun. Some of the frustrating things I see with this are: why can’t you move your ambulances around? Why can’t you stage your doctors or stretchers? Why should the stretchers have to walk so far? The stretchers have to walk to the victims, and then back. Seems like a good waste of time. Why when you start a level is all the emergency vehicles in a long procession, and it takes always scrolling back and forth to find them all? Why is it that you only get 5 games to play until the clock resets? Are doctors really needed? Can they not put more time on the EMTs preparing them instead of needing a dr? A bit difficult for some of the levels since they are needing immediate support. Unsure about this one. In America we have EMTs, and they prepare the patients for the hospital.

Good game, but it has flaws.

Overall this is a good game. The graphics are nice and the UI is easy to work with. It also has a great variety of missions to play. The support missions are also a nice way to fill downtime between sessions
There are however 2 noticeable flaws when it comes to the missions. The first flaw is the difficulty spike that takes place when the HQ is upgraded. Some of the missions immediately jump to 50 levels higher than that of your units, making them quite hard. The really big missions with huge fires become almost impossible without help.
The second and bigger flaw is that there is always one unplayable mission on the map. Wether you are lacking unit numbers, or a new unit entirely, one of the four missions on the map cannot be played. Even if you use EMeralds to false alarm away that mission, another unplayable one will appear soon enough. This slows down overall progress significantly as you will have at most 3 playable missions before waiting for more.
Fix these flaws and my 5th star will be earned.

Couple of ideas

The new graphics update is pretty good!
I really enjoy the game. The levels are fun and exciting. With that said here are a couple of ideas that would make it more fun. Being able to move your units closer to either increase time and availability. You could also make it a risk if you were to move your units closer to a fire for example. Where the fire truck could ignite and explode if you didn’t get it either out of danger or didn’t put it that close. Being able to tow the tractor out of the way at deer crossing would be nice so the pumper trucks could put out the fires would be cool. I do enjoy the fact that this game is not a pay to play where you get frustrated because to advance you are paying actual money. And being able to have your units help with one victim would be nice too! Like the Drs being able to help one victim together. Obviously where it would help complete a mission faster. Or the police officers helping to get people taken care of or moved out of the way faster.

Need more scenarios

I really enjoy this game! The only downside is that there aren’t that many levels to achieve. We need more levels added and new scenarios for current levels. It gets boring playing the same scenarios over and over again.

We did finally get a new level and some new scenarios. Thank you developers! Please bring us more!!!!

I’ve seen several say it’s impossible to get platinum on all levels. It is 100% possible without spending money or using boosters. If you have everything upgraded for your level and still cannot get best time, then try a different strategy - fight fires in a different order, start treating patients before towing away cars, etc. That is what makes this game fun! The same strategy isn’t appropriate for every scenario. Need coins? Send units to complete the timed away missions before going to sleep. It’s not a huge amount of coins, but every little bit adds up.

Ooh, I have some ideas

Okay, so you are probably looking through here for a review, right? Ok. Here’s my review. I really like this game. I’ve always loved fire trucks, police cars, and ambulances so naturally I love this game. It is a big strategy game. There are tons of units you can use from tow trucks to fire trucks to cranes to fire planes.

My ideas:
Someone said this before about animal-themed missions, but I think they should add a veterinarian. They can heal injured animals and then some kind of truck would take the animal away to an animal hospital. Some missions would include Dog Breaks Leg, and Bird Hits Window. The Veterinarian Depot would be so fun!

They should add a police boat. The police boat would catch thieves, and it would also carry police, who would come and arrest the thieves after the police boat catches the thieve’s boat.

They should also add a K9 Police Dog. They have a rescue dog, so why not add a Police Dog? It would be upgraded with Thank You Posts just like the other dog. The police dog would search the area (e.g. forest) and search for the robber. Then, a police officer could come and arrest the runaway thieve.

Last, I believe they should add a Deep Sea Diver Boat. What it would do is bring up ship wrecks. It wouldn’t be exactly an urgent emergency, but it would still be cool.

New Station/Veichle!

The game is awesome!! Love how it’s based on real life situations and how you can send your men/women on other missions for smaller rewards! But that’s not the point... I’m here because I think another Station/Veichle should be added! It should be based off of animals and helping them for situations! For example: Cow has baby, horse is sick, dog get broken leg... and so on! It would be cool if a veterinarian station and veichle would be added! Another one could be FWC! I think those two stations and vehicles should be added too! They take places in many situations too and save many lives! In both forms animals and humans! And another map change too! Add a mountain type map too! It would be nice again if this would be added and I could possibly get them for free for the idea! Also another idea could be military! All branches too!

I love this game!

Let me start out of saying how much I love this game. It feels like your actualy saving people and the realist ness of the fires! I only have a few things to say that can be better about the game. First, the water. When you are putting out a fire, the water some times goes through other buildings that ain’t on fire. Next, the vehicles. I would have a water tender putting out a fire and a ambulance would go straight through it. Also, the cars would just turn around without driving. Also about the vehicles, I would have a ambulance gone and a water tender would go around where the ambulance would be. I wish that could be fixed. The last thing about them is witch if you add might make people kinda mad but if you have a vehicle next to a fire or an explosion, the vehicle would actually catch on fire (the emergency vehicles). I think that would be cool. Also when I was taking about just the ambulances and the water tenders. (I meant to say all the emergency vehicles). Last, I wish you could train multiple units at once instead of having to wait for one unit to get done training.

I hope you read my review and try to improve a little on those. Overall, I love this game!

I love this game!

Let me start off by saying, I love this game. I play it the minute I wake up to the minute my mom starts yelling that I’ll be late to school. First of all, the amount of time and effort into this game is 10 out of 10. Secondly, I want to personally thank all the staff working hard everyday to make the game better. The only change I’d ask to be fixed is when the all my fire trucks are lined up in the road read to save lives. Now your probably wondering what is the problem, well, the problem is I cannot find my firefighters in the map when I need them. I lose to many levels to this problem. I also read some of the other reviews and someone said the same thing as me. Hope the creator sees my review and fixes this but anyway, have a wonderful and great day!

Please look Devs

So I love the game, it’s fun and you don’t need to be a rocket scientist to figure out what’s going on. Now there is one thing I despise not only in this game but every game, the TIMING god I hate time it bugs me to death. We’re stuck in this quarantine I’m already bored and waiting a half hour for a scenario just doesn’t seem appealing. It’s not that big of a deal with the construction of new structures that’s understandable so people don’t speed through the game but there’s thousands of emergencies every second I don’t think we’re limited to 30 minute intervals to see some guys duking it out in a plaza. For Atleast the duration of this epidemic personally I don’t think there should be a wait time on scenarios. If this is a thing like “hey go outside get some fresh air” let me inform you that there’s now murder bees, some deadly virus, and even worse a new twilight book. So please reduce the scenario timer greatly or just remove it, it’s more of a burden that a feature.

Frustrating

This is a great game and is incredibly addictive. The down side is having to wait 30 minutes for a new scene to open only to complete it in 45 seconds. Then wait another 30 minutes and have a scene that last 2 minutes. I understand that you want people to spend actual money and purchase emeralds but you’re probably going to lose more because of the wait times. It’s also frustrating that you can only update one unit at a time. As you make progress the times to update increase. It would be nice to be able to update/upgrade each unit at the same time. I greatly appreciate that this is an ad free game and hope it continues that way. I had purchased the original pc game when it came out years ago and became addicted to that as well. In that game it was nice that you could have your units closer to the fires and injured people so that you didn’t have to wait for the crews to advance to your location. Keep up the great work and I hope to see new adventures and advancements.

Favorite Game

This is one of my favorite games to play. I love the different challenges that are being created. If I had to change one thing that would be that 1V1 challenges. I don’t like to wait for the challenges and when I use my resources I don’t want to keep doing the same challenges over and over. Also there are a few favorites that I have and I would love to increase skills for the duels. Just some hopefully relevant information that you all will consider. The only other issue which was not favorably resolved, I spent like 1,000 coins to spend up one of the builds in HQ and it took like a month for me to see any of the new content, this was awhile ago, but I almost stopped playing the game. I would have been happy to get some diamonds in return since I purchase often, as you can see this was and still is a pain point, I no longer pay to upgrade faster.. still Hangul that you all would consider this after my unfavorable previous response.

Suggestion for us who like to be organized

I don't usually write comments or reviews but I have a suggestion. I love how in 1v1 you can choose where to park your vehicles. In normal mode this would be nice too, especially when you just hit the call all required vehicles button. I have always lost time when for example all my medics, ambulances, firefighters, or cops aren't all next to others of that same job. Also I could park major vehicles more conveniently instead of wasting the closest spaces on say cranes, tow trucks, K9's, SWAT Teams, or Engineers. I really think this would dramatically improve the flow of the gameplay.

On another note is it possible to drop the price of the NBC and Drug Detection Dog buildings considerably. It's ridiculous that coins can only be bought with Gems and there's no feasible way unless it is the end of the month, and even then that money is already predetermined, that I can afford enough Gems to use to purchase the coins I need to build those buildings, plus I still have to upgrade my HQ one more time. Your prices for upgrades are crazy. I really need another engineer, another tow truck, another rescue boat, another medic, and another tender

I’m back

I play this game be I I had my up and my downs really my downs were so bad I quick but this game is very interesting that it make you come back and wanna command you on team to save life but now thing I gotta say
1 I play now and I can’t even hear wish I hope no else having this problem and I don’t like when I can’t hear so please fix this problem

2 we need more like more missions or give an option to get first persons point of view POV that right there would be so nice and you have the option to radio in everyone and tell them where to go and how you be able to maintenance and control things is by a small mini map pull up and you can guide your team form there an major upgrade and update is what this game need bec people still come back to this game to see if anything changes so please hear us out



Is EMERGENCY HQ Safe? 🙏

EMERGENCY HQ: firefighter game is very safe to use. JustUseApp Safety Score for EMERGENCY HQ is 66.3/100.
This assessment is based on our NLP analysis of 30,460 user reviews. Combined with the app store average rating of 4.7/5.


Is EMERGENCY HQ Legit? 💯

EMERGENCY HQ: firefighter game looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for EMERGENCY HQ is 66.3/100 .
This conclusion is based on analysis of 30,460 user reviews.




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