Reveal Manager Reviews

I have started the service with Verizon I signed 3 years contract after signing I have not heard from anyone in the company to install my equipment
They mailed me the equipment and I was not been able to install it. It took me 3 months calling/emailing. And reaching out to the agent who signed me up no one helped I was getting the play around. And no their sending me for
collection for something I didn’t use horrible company. If I am able to give 0 I won’t even hesitate. Im going to keep spreading the bad experience I had so no one else fall for this.

I Purchased this Service, so my service trucks were safe and could be located but there’s been days and weeks while the service wasn’t working. It’s not fair. It’s not right. system ain’t the best just giving you guys more time to figure it out thank goodness I haven’t lost a service truck yet value of my trucks and equipment are three to $400,000 each. I’m not a happy camper. Have a good day Garret Cote, All City concrete cutting.

**Terrible Experience with Verizon - Hidden Charges and Poor Customer Service**

I am extremely disappointed with Verizon. Despite their assurances that I could cancel my service for free within a 90-day probation period, they have charged me for services I did not agree to and did not use.

After contacting their customer service multiple times, I was given the runaround and told that there was nothing they could do. This is a clear case of misleading and unfair business practices.

Beware of hidden charges and unhelpful customer support if you choose Verizon. I expected better from such a large company. Avoid Verizon if you value transparency and honesty in your service providers.

The customer service and the support ticket system they have is the absolute worst. Like other people have reviewed our service didn’t work for 6 months straight and they still billed us. They even billed one month 3 times our normal bill amount and can’t explain why. After numerous phone calls and 4 account disputes they closed our account, apologized and said they would credit the amount due. 3 months later we get a notice from collections for the amount due. Great way to treat a customer for over 12 years. It’s sad to see such a great product that sagequest created be ruined by incompetent people.

I have had a problem with one of my units not working I called and started a case number they told me the the reason it wasn’t working is that it needed to be replaced with their new 5G unit and that I needed 3 of them for other trucks also said they would ship to me and gave me a number for scheduling installation we’ll never got the units I called for installation four times and they keep sending me to someone else no one can do anything about my problem I got better service from the original company I told them if someone didn’t call me and get it straight I’m canceling everything totally dissatisfied this is bad customer service

I never write reviews but have to on this company.

I do not recommend this company at all. I’ve had horrible customer service issues with waiting on long phone conversations with customer service with no resolve. They send the wrong product out and don’t return phone calls. I am paying for services I am not receiving as well.

Not happy at all.

Had these installed on our buses and they only worked for about two or three months. They stopped working then and when we called about it it was a total nightmare getting transferred back and forth to the right person to help us. They told us we needed new tracking devices put in because the originals were no longer supported by them and they never informed us about any of that. On top of that they still do not work and it has been about a year and a half since they were first installed. Not happy at all with this service!

We’ve had RevealManager for years. Lately we can’t find our equipment. There is a hugh delay in position shown and the actual location. Does catch up but not acceptable performance. Notices of truck location based on geofencing are also delayed. Seems as though they are batched and sent all at once later in the day or in the evening. Not pleased we may have to look for an alternative provider.

Stay away from these thieves. I’ve been trying since April to cancel when the contract ended. Months of lies and being ignored is all I got. What a disgusting bunch of “success managers “ I imagine their supervisor trains them that way since I’ve been through a couple. Both lied and ignored me. I have ALL the documentation and correspondence. I am going to start posting it everywhere. I’m done. You all are the absolute worst people I’ve dealt with in my 50 years. Not sure how you can find people like that.

RevealManager runs behind and is not real-time. It’s not a huge deal except when you’re trying to use RevealManager you’re usually running late yourself. Which brings me to my second issue. This is a much larger one.
Every time I try and use RevealManager it has logged me out. It would be great to have a remember me button or incorporate touch ID. They have also been several times when the given password does not work, even after contacting the admin and double checking. I have had to uninstall and reinstall RevealManager on several occasions just to be able to log in. That’s a huge issue. Except when you need to use RevealManager you’re usually running late yourself.

I’ve been using RevealManager close to a year now. My places that I save regularly disappear resulting in the need to look up addresses rather than being able to type client names. Additionally, I frequently have stops fail to clear from my drivers, even when they complete or cancel them, and when I dispatch stops they’re often put into different orders that do not make for efficient routes. Despite this, when RevealManager works, it works well and gives me oversight and alerts into driver activity and the ability to quickly add stops to routes. I wish it worked more often.

My app always shows 368 notifications on the icon. Even after I open RevealManager to clear it out it comes right back. I wish the problem would be fixed as it has always been like that for me at least. App is up to date, my phone is running ios13 now. Pretty sure the iPhone software has nothing to do with it as it was that way when I was running v12. Anyone else have this problem??

The replay list doesn’t show current location. Have to have 2 apps to have a decent level of experience with this, the reveal and the spotlight. Get constant calls for upgrades but when I say I’m not happy to this sales people, it falls on deaf ears with a quick exit off the phone. For the cost, it definitely leaves more to be desired @ $27/month for one vehicle.

RevealManager works relatively well and I have very few issues but I do not like the fact I cannot remove a notification from an alert even after viewing it through RevealManager . I need to view it on the computer before it removes it from my phone application. Any way we could resolve this?

I just started using the Reveal app so far so good it is doing everything we needed to do for a small business I can comment on one thing at this moment setting up the orders in Reveal is awesome we get the name and the phone number the address what we need to do we send the information to the technician which ever technician is closest they get the message do the work and complete the job all in their phoneWithin the specific timeframe I don’t ever have to speak to my technicians about jobs we communicate with RevealManager we only talk on the phone for FuN!!!

I would never recommend this company for anything I’ve called their corporate five times and I still can’t get an answer back

RevealManager has been an extremely useful tool for our company for many years. The report features and ease of use has been a breath of fresh air for all our employees. Honking down on time spent on jobs and verifying travel time is invaluable. However in the past several months the report feature stopped working on our apps and that’s annoying. We used to use that all the time and now it’s useless. Hope they can get it fixed soon.

Need new software to be more accurate, one vehicle cannot be 3 different places with in close proximity to one another.

Put more building & location data!!!!

We use RevealManager every day to keep track of our trucks. It lets us know their location, gives us alerts of speeding, and we are able to show our customers when a truck left their plant, the route taken, and when it arrived at our facility. Our insurance provider gives us a discount for having this tracking and we were able to clear a driver of a claim of reckless driving and speeding.

There is some kind of bug where when you turn on vehicle labels, the vehicle names appear only for a second and then they disappear. Please resolve this issue.