Contact Count the Kicks Support

by Kikicolly

I’ve installed this app and tried for 2 days. The interface is confusing and hard to use: I first tried the “start counting” function, which seemed to have recorded a session with 10 baby kicks. But after I saved the session, it went nowhere to be found. I thought maybe I needed to created an account first, which then I did, and I also created a baby profile. Then I tried to count again and saved my session, but under “Kick Session History” it showed “nothing here”. I was confused. Then I tried to record another session under the baby profile I created, now it seemed like the session had been saved. Today I opened the app and checked again, all sessions I “saved” previously were gone again. So frustrating. Such a waste of time. Where did the rating 4.8/5 come from???

by Clshap

The app is effective for assisting a woman doing her kick count, but the accompanying stories of “saved babies” are distressing at best and irresponsible/potentially hurtful at worst. Most women who notice reduced fetal movement will go on to deliver healthy babies. This is deliberately obscured by the app, contributing to increased anxiety and fear amongst the users (including myself at the time, despite high medical literacy).

Encouraging women to communicate with their providers if they have any concern. Do not wave horror stories in front of women’s faces. For what it’s worth, the suggestion that the app “saved” any babies in the stories is misguided and misleading.

My rec: talk to your doctor if you are worried. If you want a kick counter app, get a different one that doesn’t include deliberate scare tactics.

by Blair04

I wanted to like this app - especially given all the positive ratings- but the first two out of three sessions I had were a complete waste. Day 1, I started counting, finished the session, then it prompted me to create an account or continue on as a guest. I of course created an account, as I intended to use this for the next 3 months. Unfortunately, once I did that, all my session data was lost and was not synced to the new account I created. I was bummed but planned to do Day 2 with my new account. All was well. On to Day 3 (today), things were going well. However, when I went to record a kick, I opened back up my phone (bc if no activity, the screen goes black - which was fine before - you just reopen it and continue your counts…although it would be ideal for the app to stay open and active when you were in an active kick count session), and this time the app had just restarted itself and was back to the main screen asking me to count my kicks! When I went into session history, I saw my incomplete session with 3 missing kicks and the time it took to get to 7. Why did it choose that time to just shut down and restart? So once again, I was left with incomplete data. I’m deleting this app and finding a new one - this info is way too important to keep taking chances on whether my info will save one day to the next!