Contact MuseScore Support

I have never written a review on an App or a company before. This company has terrible customer service. Please be very weary when every response that you receive is from “Paula Abdul”- I think everyone here has talked to Paula. During the COVID-19 pandemic, I was unable to cancel my subscription within the time frame. In fact, I canceled it a few hours after the deadline, thinking most companies would see I never used the product and it was not what I was looking for. Instead, the company wanted to up sell me on a PRO account and said they would offer me a 40% refund. Ok, I get it. It was a free trial and I canceled 2 hours too late. But the company response was awful. I’m trying to locate what country they are in to file a further complaint, but no one has responded. In fact, I really wish I had read all the reviews about this company before I even opted into the trial. Review after review indicates how awfully they treat customers. I tried to write a review on FB about them, but guess what, you can’t write reviews about them. Hence, why I’m here, writing my first ever review on a company. Seriously consider not doing business with this company- they do not care for their consumers. Or file a complaint and you might get to talk to Paula as we all have....

I downloaded the app because I was curious about the song selection. I was having difficulty navigating it and I agreed to sign up for a 7-day free trial. I had a great deal of difficulty trying to print any of the music so I gave up and canceled my trial the exact same day I had signed up for it. Come to find out, there was a $30 charge visible on my PayPal account from this website. I have confirmation screenshots that I had canceled my trial the exact same day and after emailing customer support about this issue, I received a response to look over their terms of service which doesn’t help my issue at all. There was an advertised free trial and I was charged just for trying to use it. This feels like a scam. If you’re interested in checking this app out, I highly recommend checking whether you’ve been charged during your trial period. I’m glad I trusted my gut enough to take screenshots after starting my trial and for doing so again after I canceled the trial. Make sure to cover as many of your bases as you can and avoid this app at all costs.

The way it displays music is “classic” one page page turning, making many songs impossible to play... it wouldnt be that hard to make it scroll instead of just change. They did respond to this but they just mentioned the inconvenient practice mode where there is no option to show more than one part of the piece at once, despite the large area of white space which would fit perfectly. If you want to see more than one part, which any serious player would, you have to use the impossible to play page turning. ALSO, the “practice mode” for some reason makes the measures wider, so you cant reasonably get more than 4 measures on screen. If these people played instruments, they would know you have to read far farther in advanced then that. Finally, the search doesn’t even work, it repeats the same couple dozen uploads over and over and once you get past those it forcible pushes you back up to the top of the search