Contact Musicnotes Support

by Silverfern_nc

I love this app, except for one “feature”. The company pre-installed around 9 songs. Music like “Big Rock Candy Mountain”, “Hello Ma Baby”, “John Henry”, etc.

The problem is that I am now stuck with at least 9 songs in the app that I will never sing and I cannot delete them. The best I can do is grey them out. Every time I have to use the app to scroll through my music sheets, I have to scroll pass them.

Every. Time.

Well, Big Whoopie that I can grey them out. Customer service has not offered any help on this matter of permanently deleting the starter pack songs. I work around this by uploading my sheet music to the app, which defeats the point of having an app that sells me sheet music and keeps it preloaded. I have dupes of all my music now.

I’m beyond irritated. The starter pack songs are spam to me at this point. I have no idea in what system design meeting your company decided it was a good idea to force your users to have this set of songs on the app, and they have to scroll through them every time they browse their music.

I want a way to permanently delete the starter pack music sheets, not merely grey them out.

by Enpb56

I’m a college student and I’m very short on money but we have to purchase music for competitions. I got the app hoping it would help me sort my music. Instead, it gave me prices that were HIGHER than the original website. Word of advice: if you want people to use your app, don’t jack up your prices. If you’re reading this just go to the website and buy the music it’s almost $2 cheaper. On top of that, some of the songs aren’t on this app either. I’ve been looking for a specific song that doesn’t exist on the app but was quickly found on google that took me to your website. Honestly it shouldn’t matter because it’s probably $2 more on the app if I could find it anyway.

by Queen Eleeza

I’ve used this app before and have been very pleased with my experience. However, in the passed few days I have been trying to purchase another song and am unable to. I will look up a song and only be given the option add my song to my wish list. For the last 15 minutes I have been signing out and closed the app then sign in again to try to reload it but I still have no way to buy this song. I even deleted the app and re-download it. While in the App Store I noticed that this app has gotten a lot of updates in the passed week. Maybe the problem accidentally developed in the updating process.