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About: LINES will help you save time and money during your Universal Orlando trip.
Because we’re independent travel writers, we can tell you what Universal
can’t, from actual waits in line, to which park will be less crowded every day
of your trip.


 
  2025-12-18

Lines Universal Orlando Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Lines Universal Orlando Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TouringPlans.com



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Universal Orlando Resort Website

Privacy Policy: https://www.nbcuniversal.com/privacy?intake=Universal_Orlando

Developer: NBCUniversal Media, LLC





Can I trust Lines Universal Orlando app?

Protect your data and wallet. We investigate the developer's website (Touringplans.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.5 out of 5

Gives me anxiety

2025-02-25

by Empaloalto

This started with the The concept of unofficial guide of USF recommending the Lines app. I of course Found the WDW app and couldn’t navigate the app without a subscription to realize it was ONLY WDW. So now I have a subscription to both. Which I don’t need. Then I tried to use the tour plans. 2 day, 2 park. However they only say “2 day, 2 park, day 1, part 2”. What happened to Day 1, part 1? It wasn’t in the other park section (I checked both USF and IOA). Then I tried to make my own following the stops in the plan in the book but these custom plans don’t allow you to change the park to make your own 2-park guide. Also the most optimal time to ride Hagrids, on early admin hours is first and is still 75 minutes? Makes no sense. Then all the other rides that day have a 1-7 minute wait. I thought the early hours would allow my first ride to go faster?
Too frustrating. I’m going to rid the guide out of the book and follow that. I now have spent $$ on two apps I won’t use. Fabulous.

Dated app design

2025-02-26

by Enigma2019

It does what it needs to but the layout is hard to work with and the speed of the app clicks seem slow. This app badly needs a refresh from 2008-style menus.

App crashed a few times while using. Had a hard time to report times and to start the timer. Took me 2 days to figure it all out.

Very Helpful

2025-02-27

by Mb Chappel

Fist time using Touring Plans. Excellent for planning our 2 days at Universal. The Universal TP menus and screens aren't as intuitive or easy to navigate as the Disney app, so 4/5 stars.




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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lines Universal Orlando customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lines Universal Orlando.


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