Contact Classic Rock Magazine Support

by Scott Gould

Subscriber for years. App update and ALL back issues and subscription gone. Went through the whole "email us and prove they you bought a subscription" crap (NEVER had the same for other magazine app changes), was told that my subscription was now reset, and still NOTHING. Repeated emails ignored, at least a five-day turnaround for any response, etc. asked for my money back.... Silence. Asked for my money back again..... Silence. Now they did the same with Prog, to which I also subscribe. Guess what, subscription vanished there too. GIVE ME MY MONEY BACK!!! I will even take iTunes credit. Buyer beware, these guys running the place are clueless on technology. And now they will blame the App Store . Guess what, I have been through multiple app changes for magazines and not one involved an email and "proof" of subscription, not one has been more than a single bump and a few minutes to fix. This has been 2 issues long, and still no fix from Classic Rock. Basically theft if you ask me. Was bad enough that digital subscribers did not get the music on the CR and Prog CDs that come with the paper version (how hard is it to give downloads?). Now they took the full subscription. Horrible experience, do not buy.

by THEFROG69

Every time this magazine changes or updates nearly half my magazines that I purchased disappear from my Classic Rock the way it was before the update I have two classic rock apps one for the older one for that I had purchased and the new one now I can't restore at least half of them it says that they've been restored but they haven't they been transferred from the from the new look app up to the old app but they don't have any record of me paying for them .you know what I'm really getting tired of it this happens every six months to a year on this magazine and others as well if they don't fix these issues I'm not buying another one of the magazines people who are interested in collecting every issue buyer beware

by Arfkm

Team rock has ruined a once great digital magazine. Besides the ridiculous premise of having its subscribers prove their purchase, the new upgraded app is HORRIBLE!!! None of the old issues can be read on the new app. The nonsensical layout of the magazine is ridiculous. You can't just turn a page . You have to scroll down and then sideways and up. It's beyond comprehension that someone thought this was a good idea? Absolutely hate the new format. I mean, who thought it was beneficial that you have to scroll up and down instead of right to left? You still have to scroll right to left and have to be in the right spot still to try and turn the page! Truly horrible!