Contact RTRT me Support
Company Name: Dilltree Inc
About: RTRT.me provides Real-Time Race Tracking and other services for world-class
events.
RTRT me Customer Service 💢
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E-Mail: [email protected]
Website: 🌍 Visit RTRT.me Website
Privacy Policy: https://rtrt.me/legal/privacy
Developer: RTRT.me
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7 Most reported problems 😔💔
Need Help to do self tracking results online for the 125th Virtual Marathon. Step by Step please. As soon as possible Today last day. Thank you Luvscollie@redacted
I rode the PMC on Sunday and my finish time did not register at the time that I rode over the finish. It did not stop clocking time until I walked back over with my bike to go get my ride 27 minutes later. My finish time should be the time of my finish photo which is 12:33:47. Let me know what I can do to get my tracker updated to reflect my correct pace per mile. All other water stop tracking seems to be correct. Thank you!! Erin Richardson
Need help downloading the results of my race
When I search for myself as participant “Becca Bergman” for St. Jude Half Marathon virtual 2020, it does not pop up. I made an account under the email beccagruettner1@redacted and everything.
App doesn’t actually track location of runner!
by Hanley15
I “tracked” my cousin on the app for the entire marathon and was planning on cheering him on around mile 23. It said he was almost a mile away from my location when all of the sudden he passed me. I was totally caught off guard and didn’t get a picture because I thought he was still 10 min away. My other family members were at a different location of the race, and the app said he already passed when he hadn’t yet. We were all very confused. I don’t see the point in “tracking” a person when it’s not actually their location. Milestones were accurate, but the tracker was terrible. I would have been better off not using the app at all.
Marathon runner
by Vascular Health Matters
I downloaded this app to help train for a marathon that’s coming. I was quickly disappointed when I found I had to have my phone with me for it to track. The main reason for getting a fitness device was to not have to carry my phone and still have all the fitness apps. I started the practice race with my phone but dropped my phone off at the 4 mile mark. I lost several miles because it did not sync with my watch. 20 miles not recorded.
Great help for spectators.
by DLWOODS PUBLICATIONS
As a spectator, this app does a good job of tracking a runner enabling family and friends to know where the runner is on the course. However, I noticed that the tracking was very precise at the 11 mile mark of a marathon, but by mile 24 it was off about 1/4 of a mile. I was standing at the 24 mile marker waiting for the runner to pass. The tracker was showing the runner at 24.2 although she had not yet passed. Still, a great help to keep up with a runner’s progress.
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