Contact Adventures in Odyssey Club Support
Company Name: Focus on the Family
About: The Adventures in Odyssey Club is a perfect place for kids 8 to 12 years old to
access trusted, faith-building entertainment. Written and produced by Focus on
the Family, each action-packed episode features beloved characters and real-life
experiences designed to help kids navigate today’s culture, grow in their
Christian walk, and just plain have fun.
Adventures in Odyssey Club Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Focus on the Family
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Adventures in Odyssey Club Website
Privacy Policy: https://www.focusonthefamily.com/privacy-policy/
Developer: Focus on the Family
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4 Most reported problems 😔💔
Yesterday, I paid $9.99 for a one month subscription to the Odyssey club. But the only options I get when I go into the app, is to listen to previews. I want full audiobooks of the various episodes. We are currently traveling with our grandkids. I would really like them to be able to listen to some good stories. Please respond as soon as possible.
To many issues with new update
by TexRed88
Since the update the app is horrible. I open it to listen to an episode and it will not load anything. I have to close the app and reopen in order for it to load, sometimes I have to do this a couple of times. It won’t play some episodes, it gives an “error” message and says it “can not load”.
With the old app I can select episodes I want to play by adding them to the queue. With this update I am unable to do so. I have to play the whole album. My kids and I listen to them as we lay down for bed. Sometimes one episode will put us to bed, so previously I’d select one or maybe two episodes so we fall asleep and then are not waken up later on to more episodes. Well now the whole album plays therefore it goes on well into the night, waking us up. I do not like the new app update, I wish you all would go back to original format it worked great and did not need to be changed.
Very frustrated user.
New App hard to use
by Sis Amanda
My family LOVES adventures in odyssey! We’ve been faithful listeners for over 12 years and members of the club since the beginning. However this new update to the app has me frustrated. I’ve tried everything to get my son logged in on his device with no success. The devices I have been able to get logged in on are aggravating to navigate through. I do like some of the new features like playlist, profiles, and parental controls but I miss being able to just tap the app icon and go straight to listening. This new app kicks us out and it takes three different web pages for it load back. It’s frustrating to use off Wi-Fi at times as well. I really really don’t like that it seems more like a webpage than an app. Please bring back the simplicity of the old version!
Also I don’t understand why with all the new stuff they didn’t make it apple play friendly. Even if it allowed downloaded episodes on apple play it would be nice.
A warning
by Concerned AIO Fan
Our family has always loved Adventures in Odyssey! The club had been such a fun addition, and my girls had loved listening to their favorite adventures frequently. However, I just became aware that the app/website has a comment section on the most recent club adventures that is being used as a chat room. Having our kids chat with strangers was NOT our family’s intention in belonging to the AIO club. I just think parents should be aware of this feature so they can monitor their kids’ use of the club membership. After contacting FotF, I found out that for older online club profiles, parents’ cannot turn off commenting ability. Thus, we would have to create new profiles instead to access those parental controls. However, due to our personal negative experience, we are canceling our membership effective immediately and will no longer be using the club. I’m glad we already have many CDs…
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