Contact stickK Support

by Minorbabe

It’s a great idea. But human beings obviously make mistakes and are forgetful. If you have ADHD or even mild dementia, definitely do NOT put money on the line. Some of their email reminders go into spam. They say if you accidentally forgot to report, contact them. So I did. Twice. I certainly got the automatic emails which told me that customer support would be in touch with me, but both times, ZERO reply. I has been for weeks now.
I’m still having a devil of a time figuring out how to change my commitment to non-monetary. I asked with help for that as well. Crickets. They do nothing for customers and yet super happy to keep wrongly charging your card! Don’t do it unless you don’t put money on the line.
Also, what is thoroughly annoying with this app, is that it makes you sign-in each and every time repeatedly… All other apps that I have don’t require so much password asking… Not even my own banks!!!! It should be like Instagram or Facebook where you can open and report immediately. Still I don’t suggest it unless you decide not to put money on the line. …but then, you likely won’t use it. If customer service actually responded and were able to reimburse me (I have proof that I completed my tasks), then I’d give this 5 stars.
Seriously, no customer support, especially involving money, can make a 5 star app go to a one star app. They should know better. Hope thousands read this review.

by Violet111099

At first I thought this sounded like a good idea. Something that would encourage me to stick with my plan to meet my goals sounded wonderful. So I signed up. Two goals. This app doesn't work properly. Actually the Stickk website has issues too. Right off the bat, I didn't get any reminder emails to update my reports. The website didn't remind me, nor did the app notify me if I had a report due. I contacted them and was taken through a series of checks to see if I had everything set up correctly. I did. So I ended up setting my own reminders in my iCal so I wouldn't forget to submit my reports. The only email reminders I got were AFTER I submitted my report...at that point it would remind me. And I NEVER got reminders from the app either. I don't have much patience for such a buggy system. I mean, seriously, aren't the Stickk people responsible for making sure their system works??? I never missed a report so I didn't lose any money, but I was very put off by the problems. I won't be doing this again.

by Cehilhymen

This is basically a LEGALLY binding contract disguised as a fun, useful app. There isn’t enough emphasis on the severity of your contracts.

Making a report is confusing and you only have a certain amount of time to report. Personally, this just defeats the purpose since you can’t just report when you do what you’ve committed to do.

Also if you decide that this method isn’t going to work for you AFTER you’ve made a commitment, too bad.

You can’t cancel it without a doctor’s excuse basically.

You can’t change your stakes so you don’t lose money to “anti-charities.”

I submitted a customer support request 3 or 4 days ago to help me at least fix my reports (since I did what I committed to do, even though I can’t report it.) No reply.

I submitted another one just now but I’m under the impression that they probably won’t respond and send some of my money to the anti charity anyway.

There are much better ways to motivate yourself.