I used Curious for a year (forgot to cancel my free trial), and after a year I decided to renew it so I could share it with my dad for Father's Day. My ipad broke shortly thereafter, so I haven't been using it, but my dad has. I just found out that my dad has been using the free version b/c my subscription never renewed, despite having paid for it. Contacted customer service, and they told me I never paid for it, but if I thought I had, I should submit the date I renewed, the name on my credit card, and the last 4 digits of my credit card. I did this, and the next email said that since the charge was made through Apple, I would need to forward a copy of my credit card statement (heck no) or a copy of my email receipt (which I no longer have). Instead, I sent them screenshots of my apple purchases, and a screenshot of the portion of my credit card statement that shows the charge from Apple for that amount on that day. I'm sorry, but if you accept payment through Apple, then figure it out! It shouldn't be my burden to prove to you that I paid for your subscription. Since I sent all the information over yesterday, I have also left a message on Facebook, and I have yet to hear anything via Facebook or email. I would think that a company that charges so much for a subscription would prioritize helping paid customers ASAP. I am now beginning the process of making a complaint with Apple.