PreFlight Airport Parking Reviews

I run into problems consistently when trying to book using PreFlightAirportParking . It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.

I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain.
As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit.
I’m frustrated this is the system in place and may consider other parking lot options.
I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation.
I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.

I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like.

The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have PreFlightAirportParking , my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!

I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, PreFlightAirportParking decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” PreFlightAirportParking gets 1 star but because the service overall is good, they get 2 from me.

Great parking experience here but PreFlightAirportParking is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on PreFlightAirportParking at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because PreFlightAirportParking never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either

Update: added a star because app does now accept reservations, but no reservation shows up on PreFlightAirportParking so you have to access confirmation email to get into and out of the garage

I had a reservation setup and added the card I wanted to charge on. App would not take it. I again added the card information and again it errored out. My only other option was to use Apple Pay. I did that and selected the same card information and it works fine using Apple Pay. I don’t know how I could have proceeded if I had not had Apple Pay. I don’t travel often but I seem to remember there was a system glitch last time. I like the location and convenience of the parking but not fully impressed with the Application. Needs more work.

I do like PreFlightAirportParking . It allows for easy in and out of the facilities as well as helping to see where the shuttles are.

What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today.

It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.

PreFlightAirportParking is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the
App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home

At first I was unsure about parking in an unfamiliar lot especially near the airport. But since the first trial I have used this lot over and over. They are very friendly and kind, I will keep using this lot and you should try it as well.

My husband and I arrived at Boston Logan airport after midnight on Saturday, January 27. We were so very happy to see a PreFlight van outside the Delta terminal! The driver was extremely helpful with loading all our bags into the van … skis, boot bag, suitcases, etc! At the parking lot he put our luggage directly into our Subaru! Thank you Preflight!!

Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST!
Thanks Again
Colin’s Mom

We love parking here when we travel. The staff is always so helpful and the parking is phenomenal.
Our last trip my battery died alert sitting in the cold for 2 weeks and the staff quickly jump started my car so we were off and headed home fast!! Again we love this place!

Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. PreFlightAirportParking is super easy to use too.
~Very satisfied Customer
Philadephia airport

I have used PreFlight several times now at different times of the day and have never been dissatisfied! They are very friendly and helpful! They are always right there before I get my suitcase out of the car, so quick and easy. I’ll never park at the airport again!!

This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make PreFlightAirportParking complete. Otherwise great improvement.

Update, there needs to be contact information within PreFlightAirportParking for late night/ early morning pickups. This was in the previous release but not in this current version.

I called to speak to the customer service person because I was having trouble using my Internet explorer browser versus Google Chrome. The customer service person was very helpful and directed me to use the pre flight app which proved to be a great experience and I look forward to using your parking facility going forward thanks again

First time use of preflight. I got PreFlightAirportParking and I had to call the number to ask about how the coupon works. PreFlightAirportParking should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.

I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make PreFlightAirportParking even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.

This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......

I’ve used the parking garage 5 times at Ohare. The shuttles both ways are clean and on time. However the parking garage use is less convenient. I always park on the top deck and have to scan my way onto each deck while going up and coming down. Doesn’t make sense since the top deck is the cheapest option.