Contact Dwell Magazine Support

by Hedgepig5

I subscribed to dwell, both print and electronic, via their website. I expected to mostly read the magazine on my iPad. However, I cannot log in to my account on the app. Therefore I cannot view the magazine on my iPad. I have initiated help requests 3 times, and all three times have gotten the same canned response from “Vikas Kadam” telling me to enter my subscriber info (account number, account number&ZIP, mailing address). But nowhere in the app is there the option to enter this info. When I pointed this out to “Vikas” I was asked for my email address. And then ghosted.

Clearly the app is a scam and not an actual working app. Dwell knows this, but sells subscriptions that include “all-platform” access anyway.

Cancelling my subscription and asking for a refund and deleting the app.

by Sionnachfox

Something is seriously wrong with this app, one cannot login with the exact same login that I use on my web browser to see dwell+ articles, I'm also a physical magazine subscriber.

So the app is useless and apparently does not have the proper support to fix it, complaints have been ongoing here for sometime and it's not addresses. It's interesting because the new ceo of dwell magazine wants to move away from the physical magazine and push for electronic content - thus why dwell+ was created (don't get me started on how that was unfair to existing physical magazine subscribers), so one would think that the "dwell app" would work.

by Dwell Is A Scam

I prefer to give you no stars, but that is not an option. I subscribed to both print and online editions. Online version does not work and limits me to 5 minutes. I have called customer service 3 days ago without a reply. I guess I was expecting a bit more in both product and service. May I have my money refunded, please.