Contact McAfee Security Support

by RewindingKarma

I paid in advance an entire year last May 2021. Then due to a recent upgrade I cannot use anymore. The upgrade says I only have 250mps I can use each month, but doesn’t start at zero for next month and blocks use. I cannot get a hold of anyone in customer service as line is always busy. My subscription shows on my phone, but there is no reference number, I am unable to use either site now. I want a refund for the 6 months I haven’t been able to use. In my subscriptions, states I can cancel and upgrade early and they will provide a refund, not sure if I can trust them as unable to verify this. This is also known as bait and switch, a tactic that is illegal to use. I am frustrated that businesses think they can trick people like this
They send me a reply and as I stated “bait and switch”, only will give me a refund when I sign up again for a full year. They then will give me a refund where the time frame overlaps which is not allowing me to cancel my current subscription without continuing again. The service has not worked for almost 2 months now, I don’t want to commit to another year. I want a refund back 2 months to the end of my existing subscription. You still cannot reach anyone in their customer service department. This is exactly what Comcast / Xfinity did also.
PLEASE REFUND AND CANCEL MY SUBSCRIPTION!

by Hastings Warrior

I shopped many similar programs and wanted a familiar brand name. Purchased this with a Yearly Subscription and it must be set up as an Automatic Renewal. Installed on one of our five iOS devices. When I started to set it up on my wife’s phone, the app considered it as a SEPARATE (New) account and if I had continued the setup, it would have charged me AGAIN for a full years subscription. I contacted India and had two difficult conversations with the so-called “Customer Service” Department. I requested a refund due to the app not being able to install on multiple “Family Sharing” iOS devices. I was “educated” regarding McAfee’s Refund Policy inasmuch as one of the loopholes in the policy is a statement that a “refund “depends on “where” the product was purchased”. So, unless you purchase this product (app) directly from McAfee, you will NOT be able to obtain a refund from them. And, pardon my ignorance, but I don’t know how or if Apple gives a refund for apps sold to a third party. Because, as you’re probably aware, the Seller and not Apple, gets paid-Apple only charges a fee for the ability to use Apple’s store. I will use this app on my device until such time next year when the small window opens for me to cancel it. I will install Norton’s app on the rest of my devices!

by Josh McClintock

VPN is still not operational. It’s like there is a dummy switch installed just to make the user feel better while it’s there to toggle their inability to maintain this app with a working VPN feature. Last big update had a feature that if the VPN was turned on, it would fail to load almost any website and the VPN would turn itself back on and you would know that had resumes running because your webpages would not load. The contact is feedback feature is the biggest joke. You type out everything you want, just to receive an email asking you to go to a poorly designed loop of a series of click here click here click her trying to share the issue so that it could be resolved. I’m done trying. I’ve basically have had a poor excuse of an app that I paid a yearly subscription for and the only thing I’ve gotten out of it is the fact that I can acknowledge that I have wasted my money.

After a nice email back I followed instructions and emailed a provided email address with information so they could get ahold of me and I have not heard a response back in almost a week.