Contact Cascade Gem Jewel Adventure Support

by Denpucc

I used to think this game was very high on my list. It's lots of fun and challenging. Also very addictive. However, for many, many months the app has to download every time I open it! Extremely frustrating. I sent Support an email that said they would respond within 72 hours. That was 4 days ago and I’ve stopped trying to get the game to download. Most times it would give me a message that the game couldn’t be downloaded but most times I wait and wait and wait as it tries to download and I close the app to move onto other games. I know there are people still working on new levels so there are people supporting the game but not very good customer service!

by Kiley Broken Phone

This game is super fun, BUT full of problems. 1) Logs you out on its on (don’t even know how to do this myself) 2) Looses your wins/progress when its glitch logs you out 3) Will put you back to the level where you were, BUT with only 1 star for each game you played to get you there regardless of actual achievement/score 4) Multiple wins gained me less times between lives many times- all lost with each glitch log out. Meaning there really is little point to working for higher achievements. I mean, they are lost by the game’s unaddressed issues. 5) Looong download times & a lot of them. 6) Too frequent connectivity issues 7) 1+ minute (sometimes more sometimes less time) to open app. If all this could be fixed this game would be fun/engaging. Take time to take care of the problems & I’ll amend my review accordingly.

In the time since my first review above, each glitch has become worse. I play much less now as a result. In fact only a forth as much as before. 1) I get logged out each time I close the app. 2) Connections take longer 3) Downloads fail 9 out of 10 times. 4) App failure mid game forcing restart but after losing a life. Changed rating from 2 stars to 1 since no developer responded and no changes occurred in the intermittent time.

It’s been over a month since my review. Now I can’t even play. Either I’m logged out or game can’t download content even after closing and re-opening app. Clearly this company doesn’t want to get better.

by Pamom42

I have been playing Cascade for a few years now, and at one point it was my favorite game. Then,downloading “new content“ entered the picture, and started to become annoyingly time-consuming. There were several stages of this, and finally I just didn’t have enough patience—it took the fun out of the game for me. I did miss it, though, and lately I began to play again. However, surprisingly, the download issue was still the same. Apparently it was not seen as a problem by the developers. I decided that if it was going to be an ongoing condition, I would have to tolerate it if I wanted to play. So I did. Suddenly, though, When I opened Cascade, I was returned all the way to the beginning! I haven’t been able to solve this. I tried reconnecting with Facebook (don’t know how it was disconnected) , and even reinstalled the app. Nothing worked. I am very disappointed, but I just can’t cope with starting over, after making it to Level 2500 or so. I would appreciate it if there were some fix, but I doubt that there is any interest in doing that. I hope this behavior isn’t a common occurrence for other players, because it’s very frustrating! Thanks for listening to my grievance!