PURE app not working? crashes or has problems?

PURE Status

Last Updated on 2026-05-15 by Misterico Limited

I have a problem with PURE

Are you having issues? Select the issue you are having below and provide feedback to PURE.

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20 User reports:
App has problems

User reports 20

20 Problems reported in the last 24 hours

Most reported problems

Not working

65.2%

Connection

13.0%

Something else

13.0%

4.3%

📋 3 Reported Issues:

Elk 2025-08-26

messages wont load

Cole 2023-04-05

Messages won't load, getting error

Kevin Berry 2022-08-27

It has been 4-5 days and my picture will not load. PLEASE HELP

Showing 1-3 of 3 reported issues:

Have a Problem with PURE: Open-Minded Dating App? Report Issue

Common PURE Problems & Solutions. Troubleshooting Guide

Table of Contents:

PURE iPhone Issues and Solutions

PURE iOS app crashes, not working, errors
PURE iOS app network issues
PURE on iOS has black/white screen

PURE Android App Issues and Solutions

PURE has errors/crashing/not working
PURE server network connectivity issues
PURE has black screen

⚠️ Troubleshoot | Fix Now in One Click

PURE iPhone Issues and Solutions

How to fix PURE app crashes or not working on Iphone (iOS):

Close and restart the PURE app on iPhone
Update PURE app to the Latest Version for iOS
Uninstall and reinstall PURE iPhone app
Update your iPhone to the latest iOS version

Fix PURE on iPhone unable to connect to server/internet connection issues::

To resolve PURE network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PURE Android App Issues and Solutions

Fix PURE not working on Android, crashes, errors or is unresponsive:

Force Stop the PURE App
1. On android, goto Settings » PURE » click [Force Stop]

Update PURE to the latest version on PlayStore

Clear PURE App Cache and Data:
1. On android, goto Settings » Apps » PURE » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PURE.

Fix PURE unable to contact server/ PURE internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PURE » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PURE » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PURE

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit PURE Website

Privacy Policy: https://pure.app/policy/

Developer: Online Classifieds AG

‼️ Outages Happening Right Now

Jul 13, 2026, 10:56 PM
a AndroidOS user from Kirov, Russia reported problems with PURE : Screen
Jul 11, 2026, 10:12 PM
a AndroidOS user from Krasnodar, Russia reported problems with PURE : Login
Jul 11, 2026, 07:14 PM
a AndroidOS user from Orenburg, Russia reported problems with PURE : Connection
Jul 10, 2026, 05:25 AM
a AndroidOS user from Kirovo-Chepetsk, Russia reported problems with PURE : Not working
Jul 01, 2026, 02:39 PM
a iOS user from Prague, Czech Republic reported problems with PURE : Not working
Jul 01, 2026, 02:34 PM
a user from Gurugram, India reported problems with PURE : Not working
Jul 01, 2026, 02:25 PM
a AndroidOS user from Berlin, Germany reported problems with PURE : Connection
Jul 01, 2026, 02:23 PM
a user from Camarillo, United States reported problems with PURE : Not working
Apr 21, 2026, 08:35 PM
a iOS user from Moscow, Russia reported problems with PURE : Not working
Dec 03, 2025, 07:44 PM
a iOS user from Renton, United States reported problems with PURE : Not working
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