Contact AnkiApp Flashcards Support

I have had this app for almost a year to study in medical school. However, the day before my exams the server goes down and i have multiple issues and support is nonexistent. I have written to them multiple times on so many occasions for no response. I even called them, I looked at their twitter which is dead- they havent updated their twitter in years and you will see that all twitter searched for ankiapp is the same- users not being able to log on or their information is gone as well as pleading for a response. Trust me. Its good until they decide that they do not want to talk to people who pay for the app or that they do not want to update at all. It took them a whole year to do an update. Trust me- it works when it does but when the developers don’t respond because they refuse to then you’re out of luck. I had spent weeks working on my cards for my STEP 1 for the USMLE and it was gone- and I could not log on. I had to push back my standardized test. Its just not worth it. Buy the real anki app- it is so much better and you have the reliability that it will not let you down.

Can’t figure out how to use it. I just want to see groups of flash cards that others have made but when I follow the instructions and click on dashboard, there’s nothing there and I searched “Czech” in the search bar and nothing came up. Pretty much the only thing I could do with the entire app is review some “deck” (I assume it was a deck” that was created giving VERY short instructions on how to creat and review your “decks”. I’m assuming the makers of this app assume that each person downloading the app is familiar with flash card apps and how they work. I’ve never had a flask card app and couldn’t figure this one out at all. I got very frustrated. There isn’t much in the help section that tells you how to find an study others decks. I don’t know, perhaps that’s only in the paid version.

I liked this app. It was easy to use and fitted my needs perfectly. I’m was really excited and put A LOT OF TIME into creating my cards. I was really disappointed when my decks stopped downloading and syncing. I use to get an error message. Now, they have disabled all the buttons so I can’t do anything. I’ve emailed the support group twice and after weeks nothing has been done. I did come to find out that there is a backside to this app called ankiNexxus which apparently forces you to pay a yearly price or an unlimited price! I’m very disappointed. It seems there is a limit to this app and they never mention it in the product description. It’s almost like they want you to become dependent so you’ll pay just to not have wasted so much time and effort. The company should be more honest with its users.