Contact BringFido Support

by Gimme Juice

Booked a reservation at one of the hotels on the list and was horribly surprised when We arrived. The hotel was run down with drug use happening right outside of the office as well as in the parking lot. I finally got someone to call a manager who was hanging out in one of the rooms. The manager came to the office (smelling of alcohol)and told us that his computer was down and he was unable to accept any new reservations. I had already booked my reservation through the app. Even worse, I contacted Bring Fido directly in an attempt to get a refund. I have been working with them for the past two weeks to get this refund processed. It’s been a horrible experience. They don’t vett the hotels enough and the customer service is slow and non responsive. This is unfortunate because I really liked the idea of having one app where I can find pet friendly hotels. Don’t waste your money. Do the research on your own.

by PSR In AZ

We recently used Bring Fido for our travel needs. In past, we’ve had great luck with them. No reason not to trust them now.
However, after making a hotel reservation we arrived at the property. Double checking the address and info, there is NO WAY the property we were at was the same one listed on site. The place was at best frightening. Homeless people all over entrance to property, no door on office, only a walk up window and the housekeeping cart in the middle of the parking lot. Calling Bring Fido to help was a lesson in futility. We were on hold for 15 mins and never connected.
We drove the neighborhood and found a more trusted property, called their direct site and booked a new room.
No refunds issued by either party, Bring Fido or the hotel..we were now out money for 2 rooms for 1 night.
Buyer beware….be prepared to lose twice the money you paid for the room…

by Neoreef

This could be a great “know before you go” app, but for things like hotels, your really going to look before you book on Expedia. And dog parks, they are all listed on your local park and rec site.

Other than restaurants and dog ‘services’, this app really is missing a large portion of what I’d use it for day to day.

It would be really useful to have a category for stores and other businesses, and their policies on dogs. There are the more well known ones like Home Depot... but how about Target, or my local furniture store, or my bank. A lot of them ‘are okay’ with your dog, but you never really know their policy unless you ask. That feels kind of awkward, so, like ‘is this okay’... and instead you error on the side of caution, and leave Fido at home.