Contact ABC Genius Support

by Kumon Greenville

I own and operate a learning center, and I am very particular about details. I really like this app for learning and practicing stroke order of letters, but I found some discrepancies.

Letters should always be written from top to bottom, and left to right, without picking up the pencils unless necessary.

The "t" in this app is crossed correctly, from left to right, but the "f" is crossed right to left.

The "z" shows a restart at each angle, but the pencil should stay on the page. Other letters continue properly.

The "p" shows the first stroke down, then picks back up to the top for the circle. Other similar letters are correct.

The "y" shows to make a "v" then track back down the same line for the long line. I believe that letter is usually taught and more neatly written by little ones as two strokes. It's hard for them to neatly write over the angled line.

I would recommend this to my parents, but the discrepancies would be too hard to explain.

by So!Blessed!

I have messaged this app company 3 times and have not received any response. I paid to have the entire app unlocked and it did not unlock anything. Very frustrating. Don’t waste your money on the full version, especially with such poor customer service.

Updated: I still have not heard back from this company. Now they have another app out asking you to pay for the full version. How convenient when people pay for the basic version, get nothing unlocked...only to get ignored when trying to contact support.

by 21nickname21

I was pleased with this app until I purchased the additional content. It works fine on my iPhone but doesn’t register on my iPad. This is after reinstalling, logging out and back in, and other typical troubleshooting techniques.

Alligator Apps says they have “heroic support” but this must be a joke because they’ve ignored over 6 emails from me over the last month. Beware of this app if you want your kids to use it across multiple devices.