Theo Status

Last Updated on 2025-03-19 by Familify Corp

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⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

50.0%

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Common Theo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Theo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Theo App
1. On android, goto Settings » Theo » click [Force Stop]

Clear Theo App Cache and Data:
1. On android, goto Settings » Apps » Theo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Theo.

On android, goto Settings » Apps or Manage Apps tab.
Click Theo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Theo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Theo

Contact e-Mail: info@familify.com

May 23, 2025, 07:38 PM
a user from Trier, Germany reported problems with Theo : Crashes
Started 37 seconds ago
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