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why is the 3rd party service not working? It's been out all day?

Absolutely the worst Ai program in the galaxy. Always ignores every prompt, creates images unwanted. eg: 2 male ninjas are talking by camp training apparatus are attacked by 3 female ninja. Results: Male ninjas attack each other, female ninja stand beside male ninjas and waste time pausing while males talk, 3 female ninja become 8 attacking themselves on a bridge, etc..etc.. Garbage pictures,and horrible stupid videos, every frigging time.

Hello Pollo.ai Support Team, I am writing to report what appears to be a reference image binding / conditioning failure on my account. I am working on a long-running children’s book illustration project and rely heavily on uploaded character reference images for consistency. Until recently, this worked intermittently, but it now appears to be completely broken. **Observed behavior:** * Uploaded character reference images are ignored entirely * Generated images revert to generic “cute dinosaur” or even (bizarrely) to "cute kids with dinosaur button" defaults * Results show no resemblance in proportions, facial features, or style to the uploaded references * This happens even with minimal test prompts (white background, no environment) **Steps I have already tried (without success):** * Logging out and back in * Re-uploading the reference images * Creating a new project * Simplifying prompts to reference-only tests * Resetting prompts and removing scene complexity To isolate the issue, I tested the same reference images and prompt flow in a separate, brand-new account. In the new account, reference binding works correctly. This strongly suggests that reference conditioning is disabled or corrupted on my original account. **Conclusion:** This appears to be an account-level reference binding issue rather than a prompt or image problem. **Request:** Could you please either: 1) Check whether reference image conditioning is disabled and fix it; 2) identify the problem and fix the issue; 3) cancel my account and provide a full refund.

Hello Pollo.ai Support Team, I am writing to report what appears to be a reference image binding / conditioning failure on my account. I am working on a long-running children’s book illustration project and rely heavily on uploaded character reference images for consistency. Until recently, this worked intermittently, but it now appears to be completely broken. **Observed behavior:** * Uploaded character reference images are ignored entirely * Generated images revert to generic “cute dinosaur” or even (bizarrely) to "cute kids with dinosaur button" defaults * Results show no resemblance in proportions, facial features, or style to the uploaded references * This happens even with minimal test prompts (white background, no environment) **Steps I have already tried (without success):** * Logging out and back in * Re-uploading the reference images * Creating a new project * Simplifying prompts to reference-only tests * Resetting prompts and removing scene complexity To isolate the issue, I tested the same reference images and prompt flow in a separate, brand-new account. In the new account, reference binding works correctly. This strongly suggests that reference conditioning is disabled or corrupted on my original account. **Conclusion:** This appears to be an account-level reference binding issue rather than a prompt or image problem. **Request:** Could you please either: 1) Check whether reference image conditioning is disabled and fix it; 2) identify the problem and fix the issue; 3) cancel my account and provide a full refund.