Contact My Muse Support

by #1Soccer Mom

I saw a short video on Facebook that I wanted to see more of and it said to download the app to watch more. And when you hit the button to go download the app it first requires you to buy a subscription, before taking you to the App Store. So I purchased a subscription and downloaded the app. Once the app was downloaded I was able to find one of the videos that I wanted to watch, but it only had nine chapters that it kept repeating. There’s other video that I really wanted to see was no wear to be seen. All that was apparently available was True Crime Stories. There’s not search option and no genre option. So I contacted the helpline asking how to search for a specific video. This was their reply “Unfortunately, the search option is not yet available in the mobile app at the moment. However, you can browse the main page, which features several categories of series and videos. Just scroll down and you will see collections by genre from which you could choose from the ones that interest you.” I did scroll down and there was no collections by genre. In fact, all there was True Crime stories, which I am not interested in. So I took screenshots and replied to them with the screenshots attached asking where I can find the genre collections, because I wasn’t seeing them. I didn’t get a reply back. So I cancelled my subscription and deleted the app because it appears to be a scam.

by KatRo15

Unfortunately, the system did not give me the option to leave less than one star because I would’ve left zero if possible! I authorized 2 charges for subscription with my apple device, which anyone who has apple knows when the security function is active you have to personally confirm all purchases as the added step of protecting so random charges aren’t completed. Some how right after the 2nd authorized charges this company without my consent or any Apple transaction records does it show I authorized the third charge, because I didn’t. The company stated since it was done through the platform then I must have accepted the offer, sorry I didn’t!!! The company was adamant on only offering 50% refund for their mistake instead of refunding the entire third unauthorized charge. Due to this, I agreed to take the 50% and notified the company I would be filing a claim through my bank for fraudulent activity without consent. Please make sure you keep an eye on your banking and the charges that are being charged to use so this does not happen to you as well. Needless to say, I canceled all subscriptions and will be going with other platforms that are trustworthy and do not make additional charges without consent.

by Jzaht

First of all, I downloaded this online and then downloaded the app. I never download it from my subscriptions but for a one time month. I keep canceling and it does not say canceled. I’ll cancel my bank card instead. It starts out as short stories for like the first six episodes where you can actually. Watch as a Siri and then it goes into commentating and then just a blank screen that you get to look at with the title and listen to a story so it’s pretty much an audiobook. That uses maybe six episodes of AI to let you watch after that there’s nothing to watch.. I bet the Federal Trade Commission would really get a kick out of how misleading this is and I will be contacting Apple myself tomorrow to inform them. And the Federal Trade Commission. And I pray that my subscription is canceled. I promise my bank account They try to charge me again. You should be honest people if you wanna make AI series you should actually make you’re not smart enough to do it and you’re just as smart enough to be a scam artist well I feel sorry for you Lots of prayers. Stay away from this app people posting it on my Facebook too.