Contact onX Hunt Support

by Jay Will 789

I was initially excited when I purchased OnX two years ago and found the app helpful. However I will be canceling my membership and going with another service after many failed attempts to have issues corrected. I own a large parcel of land that is used primarily for hunting and fishing and often invite friends and family to hunt. I noticed the property lines on my land had switched to outdated lines from years ago. Also the land owner information was incorrect and displayed the previous owners information. I attempted to contact OnX and tried to tag the land with the updated ownership many times over the last year. It is very frustrating that after a year I have not got any response from OnX. I’m not paying for an outdated app and non existent customer service. I have found other apps that have the correct boundary lines and land owner information so I will be taking my business elsewhere. I will also be canceling the five other accounts I pay for that family and friends use. I am disappointed and frustrated that I have to start over with another app but I can’t justify paying for a service that isn’t correct.

by 86435692

Same story different version of the app. The offline maps take forever to download, they don’t download at the same quality. I have major issues when I can scout from my phone or computer but download the map section (yes at the highest quality) and all I see in the field I blurry objects. It takes a lot of time and energy to download large portions of maps for offline storage and half the updates ONX comes out with deletes the saved maps you have stored. You have to turn on every layer to actually download that data which i guess isn’t the end of the world and maybe some guys don’t download all data to save room on their device? Not sure just make a button to click to download all available layers so you know your covered. I have always liked and used ONX but I could be so much better. They do a lot for land access and certainly have made a good name for themselves. Hopefully someone like basemap can put out a functional offline mapping version so those of us who utilize the offline version especially across multiple states and/ large portions of states for different species can easily download and access the data later.

by Aitch2483

App is ok. Satellite imagining is just ok compared to other apps that do the same service. Every other app is a lot cheaper also. I have been an on x user since they released the app. In my opinion they pull some shady things when it comes to billing. Most apps remind you before they automatically bill you for the coming year. OnX doesn’t. They send you tons of marketing emails but nothing to remind you your billing is going to renew. On top of that, if you already have a subscription, don’t bother taking advantage of any sales or one of the discounts they offer on multiple social media/podcasts. If you’re current subscription is still active the new subscription will just replace the current one. So really you just lose months of already paid for service if you renew before your subscription is up. All of this was figured out by trial and error which is fine but customer service and or more transparency would be nice. From a long time user, who has relied on this app for a lot… there are a lot better apps out there now that offer the same or more for a lot better price.