Contact Can You Escape Support

by Detectivesunday

I really like the games you make and I was looking forward to downloading all of the games in this collection. Now I’m not sure if it’s because I tried to download more than one at a time or because I accidentally closed out before they could finish downloading but several of the extra packs are now grayed out with loading symbols on them that aren’t rotating and they say “paused” with the exception of one saying “downloading” and the bar never filling up. Clicking on any of the paused ones brings up a loading screen for 20 seconds which then just closes after loading nothing. And what’s more I can’t get it to load any other sets either. I’m on stable WiFi and everything. I even tried deleting the game and re-downloading it several times but nothing changes...I can only access the first level pack and that’s it. My disappointment is immeasurable and my day is ruined.

Just tried downloading it again after a couple weeks and the packs all say “Failed! Please try again!” So I tried again and it says loading for 15 seconds and then nothing happens...AGAIN...I just want to download the packs and play the game, why is that so hard!

by Carlie, A Very Angry Consumer

My sister introduced me to this game and I think it’s a wonderful game however once I reached and finished level 8, I was informed that in order finish the other levels I had to purchase them. This made me very angry because she was on level 10 and had NOT bought the other levels and as we checked, DOES NOT HAVE TO. She already has access to the full game and never payed a dime. Just because she has an LG and I have an iPhone does absolutely not mean that the game should be any different. I will not by the other levels and I will not download your other escape the room apps until this is changed. Either make nobody have to pay or make everyone pay. But I will tell you, you will be getting no money from my family either way. I’m sure you as the creators decided to make it this way because the majority of people own iPhones or Androids however I cannot speak for those who play the game on Androids because I don’t know if it is any different on them. So many other game are like this and it makes me very angry. I truly hope you see this and correct your unfair mistakes. Sincerely, a very angry player.

by Goatmanor

There was a clue that used a charcoal gray/ light black race car, but to solve it, you have to say the car is a bright royal blue. There was another clue that had the numbers 1 and 8 on red, but you only use the 1. I guess the 8 is supposed to be orange. I wouldn’t care except they use sneaky forced ads. I clicked on the question mark and it played a video ad, then asked me if I wanted to see the walkthrough, then played another ad after the walkthrough. So I had to watch two video ads just to find out the gray/black car is supposed to be royal blue. And you also have to watch a video ad if you are searching the room and accidentally click on the question mark since it plays an ad whether you watch the walkthrough or not. Then they of course have more video ads after you complete each level. This was also way too easy. About 95% of the clues/tasks are completely obvious, and only a few require thinking.