Leica LUX | Pro Photo Capture app not working? crashes or has problems?

Leica LUX | Pro Photo Capture Status

Last Updated on 2024-10-29 by Leica Camera AG

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Common Leica LUX | Pro Photo Capture Problems & Solutions. Troubleshooting Guide

Table of Contents:

Leica LUX | Pro Photo Capture iPhone Issues and Solutions

Leica LUX | Pro Photo Capture iOS app crashes, not working, errors
Leica LUX | Pro Photo Capture iOS app network issues
Leica LUX | Pro Photo Capture on iOS has black/white screen

Leica LUX | Pro Photo Capture Android App Issues and Solutions

Leica LUX | Pro Photo Capture has errors/crashing/not working
Leica LUX | Pro Photo Capture server network connectivity issues
Leica LUX | Pro Photo Capture has black screen

Leica LUX | Pro Photo Capture iPhone Issues and Solutions

How to fix Leica LUX | Pro Photo Capture app crashes or not working on Iphone (iOS):

Close and restart the Leica LUX | Pro Photo Capture app on iPhone
Update Leica LUX | Pro Photo Capture app to the Latest Version for iOS
Uninstall and reinstall Leica LUX | Pro Photo Capture iPhone app
Update your iPhone to the latest iOS version

Fix Leica LUX | Pro Photo Capture on iPhone unable to connect to server/internet connection issues::

To resolve Leica LUX | Pro Photo Capture network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Leica LUX | Pro Photo Capture Android App Issues and Solutions

Fix Leica LUX | Pro Photo Capture not working on Android, crashes, errors or is unresponsive:

Force Stop the Leica LUX | Pro Photo Capture App
1. On android, goto Settings » Leica LUX | Pro Photo Capture » click [Force Stop]

Update Leica LUX | Pro Photo Capture to the latest version on PlayStore

Clear Leica LUX | Pro Photo Capture App Cache and Data:
1. On android, goto Settings » Apps » Leica LUX | Pro Photo Capture » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Leica LUX | Pro Photo Capture.

Fix Leica LUX | Pro Photo Capture unable to contact server/ Leica LUX | Pro Photo Capture internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Leica LUX | Pro Photo Capture » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Leica LUX | Pro Photo Capture » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Leica LUX | Pro Photo Capture

Contact Support

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E-Mail: info@leica-camera.com

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Developer: Leica Camera AG

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