Contact Soundmap Support
Company Name: Intonation Studios Inc.
About: Soundmap transforms the world into your musical playground! Inspired by the
global sensation of location-based games, Soundmap drops songs on your map for
you to collect, trade, and build your dream playlist! Think about that Pokie
game, but for MUSIC!
Key Features:
Explore and Discover: Venture into the
world of Soundmap where songs are waiting to be discovered on a map. With each
step you take, new tracks emerge :)
Collect.
Soundmap Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Intonation Studios Inc.
Privacy & Terms:
https://www.notion.so/intonation/Music-Map-Terms-of-Service-06a68afb2654438090bea89dbf02ba08?pvs=4
5 Most reported problems 😔💔
I got banned for a “referral fraud” or something and I would like to know if it’s a permanent ban or if I can somehow get it uplifted considering I didn’t even do anything and they won’t answer email anymore
Hi. My kids and I e joy collecting and trading songs in SoundMap however there are a number of songs / artists with offensive words in the titles, as well as several artists who use pornographic photos as album art (Sebastian Muzk and MOTION MESSIAH are two such artists). As an app labelled as 4A+ this is not good enough.
Referral link system doesn’t work
by Buppy_
Look, I love this app. I think its extremely fun and well designed. However, the referral link system is completely broken. I’ve sent links (yes, individual different links) to 5 friends so far and the app has only confirmed one of them.
For one other friend, he used my link and made an account but the app didn’t confirm that he used my link. And for the 3 other friends, the link simply didn’t work at all. Like, it just wouldn’t lead to anything. So of course they went ahead and made accounts anyways because they wanted to use the app.
So basically I *should* have 5/8 progress towards the free Premium option, but I only have 1/8. Kind of frustrating that they dangle this gift in front of you that you can’t even progress to get. (It says 4000+ people have claimed it already… guess they got lucky or something)
Other than this, the app is fantastic and I love collecting and trading songs. It’s a genius concept and I’m excited to see how it grows! I’ve only put 1 star for now because I feel that that’s a pretty major issue to fix.
Stuck
by Sluggish Silo
I’ve reinstalled a bunch of times, but it always just keeps getting stuck on the logo and can’t open to anything
Trading Headaches
by WhiteyTP
This app is an awesome concept, don't get me wrong I enjoy it. The only thing that drives me absolutely crazy is the trading aspect. You have about 30% of traders that are fair and seem to be doing like me, to gain more songs from my favorite artists. 70% of the traders are asking an insane price for songs. I mean some are asking 5,000 coins for one song. I think it should be more about trading and less about people trying to hoard the money and coins. I have also gone to the traders favorite artist tab to see what I may have that they want. This is no joke, I was offering 3 rare songs of their supposed "favorite" artist. The only song I wanted was uncommon. They declined my offer, leaving a note that said "with 1000 coins in addition you got a deal." Are you kidding me? So I have officially stopped trying to obtain trades from people. I just do it to collect songs and hopefully out of the blue I will get a favorite artist song that I want. Although with all of the songs out there, even after paying premium it's still pretty rare to obtain a rare song from my artist.
Have a Problem with Soundmap: Find Your Songs? Report Issue
Why should I report an Issue with Soundmap: Find Your Songs?
- Pulling issues faced by users like you is a good way to draw attention of Soundmap: Find Your Songs to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Soundmap: Find Your Songs customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Soundmap: Find Your Songs.
