ISV Status

Last Updated on 2024-07-28 by Diego Martinez

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Common ISV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ISV app on iOS and Android devices. Solve all ISV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ISV iPhone Issues and Solutions

ISV iOS app crashes, not working, errors
ISV iOS app network issues
ISV on iOS has black/white screen

ISV Android App Issues and Solutions

ISV has errors/crashing/not working
ISV server network connectivity issues
ISV has black screen

ISV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ISV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ISV app crashes or not working on Iphone (iOS):

Close and restart the ISV app on iPhone
Update ISV app to the Latest Version for iOS
Uninstall and reinstall ISV iPhone app
Update your iPhone to the latest iOS version

Fix ISV on iPhone unable to connect to server/internet connection issues::

To resolve ISV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ISV black/white screen (blank screen) on iPhone:

Follow the ISV iOS app troubleshooting guide Here →

ISV Android App Issues and Solutions

Fix ISV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ISV app issues:

Force Stop the ISV App
1. On android, goto "Settings" » click ISV app. » click "Force Stop".

Update ISV to the latest version on PlayStore

Clear ISV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ISV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ISV.

Fix ISV unable to contact server/ ISV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ISV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ISV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ISV on android.

Solve ISV black/white screens issue on Android:

Follow the ISV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Diego Martinez, developers of ISV.

About this app

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