Contact TheONE Smart Piano Support
Company Name: Xiaoyezi Beijing Technology Co., Ltd.
About: Fun Chord Games
Guess what? You don't have to decipher notes to start playing
chords! In the 'Games' section, we spice up chord learning with a waterfall
method, making it fun and hands-on. Starting with chords is way cooler than
diving into complicated sheet music.
TheONE Smart Piano Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TheONE Smart Piano Website
Privacy Policy: https://www.xiaoyezi.com/html/tosp_privacy_policy_en.html
Developer: Wanaka
Privacy & Terms:
https://www.xiaoyezi.com/html/tosp_privacy_policy_en.html
3 Most reported problems 😔💔
Unusable
by Cuddlier Panda
Have the original piano. App doesn’t work with cable. No bluetooth option.
Loved it until…
by Tania Lynne
I got The One Smart Piano for my birthday on March 7th. I started playing immediately, going through the course and played every day until a few days ago. When I sat down to play today, all my data was gone. Thinking it just logged me out, I signed back in with Apple (which is how I always log in) and it wanted me to create a new account. My progress has been completely lost and there are no albums or songs available to play. Everything is now in Chinese or some similar language. It’s completely unusable. I requested this keyboard specifically because of the app and key highlighting.
Never lets me connect a cable to ONE piano without bluetooth
by Ashiko West
I have an older “The ONE Light” piano, which has NO bluetooth (too old). This app ENDLESSLY spins trying to connect to it via bluetooth, and NEVER lets me press the “Use Cable” option on my iPad. It’s STUPID that they don’t even support THEIR OWN pianos.
Instead it FORCES me to use my tiny little iphone, where I can barely read the notes. STUPID app.
The piano itself is fine; but I wish I had not PAID for this stupid app. I have to pay for a DIFFERENT app at the same time, just to do anything useful.
Have a Problem with TheONE Smart Piano? Report Issue
Why should I report an Issue with TheONE Smart Piano?
- Pulling issues faced by users like you is a good way to draw attention of TheONE Smart Piano to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TheONE Smart Piano customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TheONE Smart Piano.
