Contact Soul Knight Prequel Support
Company Name: ChillyRoom
About: Soul Knight Prequel is a pixel-art action RPG featuring loot farming. Slash
monsters to upgrade your power, or party up for treasure against the odds.
Soul Knight Prequel Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ChillyRoom
Verified email
Contact e-Mail: info@chillyroom.games
Verified email ✔✔
E-Mail: info@chillyroom.com
Website: 🌍 Visit Soul Knight Prequel Website
Privacy Policy: http://www.chillyroom.com/en/privacynotice/privacy-policy
Developer: ChillyRoom
Privacy & Terms:
12 Most reported problems 😔💔
Hello, I have an error with the apogee level, I can't use it.
My friend cannot join our multiplayer, we really want to play together, but every time he tries to join or host the room we receive a notification such as “room does not exist” how we can solve this problem?
Я играл на классе ассасина в 3 сезоне и для ранга золота нужно было 100 уровней, за 1-2 минуты до окончания сезона я вошёл в 100 уровень (этаж) и прошел я его ровно в момент закрытия. После перехода. Игру мне так и не дали ранг золота, а оставили ранг серебра я сегодня с 65 уровня (этажа) продвигался до 100 для этого золота. Огромная просьба выдать мне недостающие награды от серебра до золота могу если скажете где и как прикрепить скрины с доказательствами, что это реально так было сейчас искал как с вами связаться надеюсь это поможет играю в конце 3 сезона сейчас 24.11.24
Я играл на классе ассасина в 3 сезоне и для ранга золота нужно было 100 уровней, за 1-2 минуты до окончания сезона я вошёл в 100 уровень (этаж) и прошел я его ровно в момент закрытия. После перехода. Игру мне так и не дали ранг золота, а оставили ранг серебра я сегодня с 65 уровня (этажа) продвигался до 100 для этого золота. Огромная просьба выдать мне недостающие награды от серебра до золота могу если скажете где и как прикрепить скрины с доказательствами, что это реально так было сейчас искал как с вами связаться надеюсь это поможет играю в конце 3 сезона сейчас 24.11.24
Я пишу в тех поддержку ещё раз моя проблема повторяется уже второй раз без помощи исчезло улучшения хранилище углей после обновления
После принудительного обновления у меня пропала улучшения хранилище углей прошу исправить ошибку или прислать цену улучшения
После принудительного обновления у меня пропала улучшения хранилище углей прошу исправить ошибку или прислать цену улучшения
Я столкнулся с Проблемой:я собрал награды с почты, пишется что они забраны а они мне не пришли.
У меня не получаеться поиграть по сети и локальной сети с другом. Не я не он не можем подключиттся друг к другу в чем проблема?
Horrible
by DBP2D
Can’t even access game after a week+ of release. As they continue posting updates of connections fixes, there are still tons of players all over who can’t access. Great job. You’d think these developers would have a better idea about how to fix their game after the first Soul Knight.
Update: now it constantly comes up with an error. I just have to keep pushing retry. Buggy game. Deleted.
Fun game
by Yeetmech
...when it works. I get connection errors every minute and its really annoying and destroys all immersion. This isn't the worst thing. progress is essentially just RNG plus grinding and money put in, which would fine if the constant server issues didnt delete all my progress in a level (esp when i get really good drops), and would be okay if it worked properly at all, or even just smoother. At this time this game is not worth a download, the gameplay is pretty generic and the "combination classes" are a set of 7 classes you can merge with 7 other classes (one is locked behind a paywall) to make a new class with mediocre skills that are just generalist classes. (i usually play niche classes or characters and here they just do not exist) oh, and the card battles are just rock paper scissors and so easy to program that i could do it (its a random number generator with set outcomes for 3 situations) i thought it would be like a deck played Hearthstone style but no, it was just trash
Usability
by Johnnyv123456789
“Welcome to our game! Surprise! The game is only half downloaded. So… enjoy this loading bar. Surprise! You gotta log in. So… enjoy this login screen.” Nah I’m good. You realize when you open literally every app in universe it just opens and runs? The assets are already downloaded when you download the app? Can you comprehend such a thing? Make it a normal app for humans with brains and lives and maybe get some stars back.
Response: you have it backwards. People have auto-update for their apps. When the app updates without you knowing while it’s in your pocket - that is literally seamless. What you are describing as “seamless” (forcing us to manually update every time) is literally the opposite of seamless. I can’t believe this is the first time you are hearing someone tell you this. The literal opposite of what you are doing is the literal seamless method of update. Update the app behind the scenes. This is basic professionalism. Get with modern times.
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