Contact Timeleft Support

by VoyagerCaptain

Since the App store opened in 2008, I've never had such a bad experience with an app as I had with this. Originally saw an article online about how cool it was to use this to socialize in a new city. Was planning to move for 6 months to a city served by this app so I installed the app and selected the first available rendezvous about a week or more ahead and payed the fee. The app said it would notify me beforehand of the location and tell me of the other dinner guests. It never did! No email, no SMS, no message, no contact, nothing. Later upon trying to find more information, inside the app it said I had missed the dinner and that was only allowed a few times. I emailed customer service to ask why I hadn't been contacted. It took 2 days for them to respond asking what my email was so I immediately responded with the one we were already using and same as the app has. It's now been 15 additional days with no further response from them. The booking fee seems to be lost and they are unresponsive even after additional emails. This kind of service is why bad language was invented

by Lucymarig

They tell you the morning of your dinner (Wednesday a workday) that they have scheduled you for a dinner that is 1 hour away from where I live. In Paris, the only question they ask you regarding location is Rive Droite or Rive Gauche. Instead, they should ask what Arrondissement you’re in and organize some thing that makes more sense. They literally organized a dinner on the polar opposite side of the city having to travel 1 hour back to my home after dinner or drinks is too late when I have to work the next day, not to mention certain metro lines make me uncomfortable after a certain hour. The support is really slow. I messaged them on WhatsApp during the hours they say they work. No one really answers. Email takes at least a day so if you find out the place, you are having dinner and you have a question that same day forget it you will never get help. The phone number they provide no one answers, they just tell you to message them. If you find out, the restaurant is too far away and you cancel they say they will not tolerate more than two of those in a month you’re supposed to cancel on Monday, but you don’t find out the restaurant is one hour away until the morning of the dinner. Asking peoples astrological sign is bizarre. The idea is good, but they should do things in a way that makes more sense and they should also provide more support that is responsive in a timely fashion, especially the day of the dinner. Disappointing.

by Andreas E Mac

I‘ve set up an account, went through the questions, subscribed and made a reservation.
I received an email that my spot is confirmed and I can check it in the app.
When I go to the app (or web) I need to fill out the questionnaire again, tried it 8 times now.
Jumping directly to account, I don’t see a reservation, the chat is just an endless spinner and I can’t see my subscription status, neither can I cancel the reservation nor the subscription.
I reached out to customer care via email (got a confirmation that a ticket has been created), after not getting any response I tried reaching out via WhatsApp, no response either.
The reservation is for this evening, I have no clue where to go and why I paid for a subscription. Very frustrating.