Contact Ticket to Ride Support

by Mmagoo2

I was so excited for the new version of this game to come out, because the old version stopped working on my phone. The new version is such a disappointment. First of all let’s start with the fact that I have been kicked out of games multiple times and unable to rejoin. When I attempt to rejoin all I see is the map of the US. I was playing a game, and my sister was one of the other players, after multiple attempts to rejoin the game, I finally officially quit the game. The game continued waiting, after I quit, for me to take my turn. Then there are the many times that the game has just frozen.

Now let’s talk about the game itself. Why isn’t there a clock? There is a time limit on the game, but no clock to tell players how much time is left in each players time. This is an important aspect of the game. Then there is the board. You can barely tell when someone places trains down, if they place a train down of the same color as the line. It makes it very confusing and difficult at times.

Overall this version of the game is awful and I’m not sure why anyone would want to buy it until the bugs have been worked out. Honestly there was nothing’s wrong with the old version, so I’m not sure why the need for a new one except to make more money.

by Maureenkcg

Ticket to Ride used to be our favorite family online game, especially because we don’t all live in the same state. Unfortunately, the recent update changed all that. With the older version it was very easy to “see” and choose routes. The new game has pastel colors that run together making it extremely difficult to see the contrast between routes. Who cares about choosing the type of locomotive when we are constantly having to look for which color and route we are on because they are so difficult to follow due to the lack of contrast. The other aspect we don’t like is how quickly the points are counted based on the number of tickets we have made. It’s hard to keep track of the route(s) and see what we’ve done before, during and after because of this update. The board is way too busy and that combined with the lighter colored cards, board and trains makes it almost impossible to keep track of our cards, routes and progress. In a nutshell, it’s no longer fun, so none of play anymore. I’m only writing to find out if there is a way to revert to the older version which we all enjoyed.

by Dallisjc

As of Ver 1.0.18 I have been unable to complete a online multiplayer game. Generally you set it up for 4-5 players generally game play seem to be going ok, but before you even reach the halfway point in game play, a player will freeze up and at that point there is nothing you can do, it’s game over. I have tried various things like waiting it out, killing the app and then going back in. When a player freezes up it’s game over there is nothing you can do to fix it. Very frustrating!!

Ticket to ride is a great game. I’m sure that you had all sorts of reasons for redesigning it from the ground up rather than just updating the existing game. Here is a little hint: When you have a large online game community that like your game and regularly plays it, before you completely drop support for the current version that actually did work, and release a new version that is untested and doesn’t work, you should pause and ask yourself “is this a good idea”? I think any sane person would answer this question “no, this a terrible idea, let’s not do that to our loyal customers.