Contact Bunny Haven Support

by Woodson_ga

While I really enjoy the game during the time I can actually play it, some things could be better. Once you advance into higher levels the wait time with bunnies and customers are longer. So really you just log in, pair the bunnies with customers, tap tap tap and wait for a while. Some wait times with customers are 2 hours. The baskets you can only open one at a time for rewards and those are up to 12 hours. With watching an ad to shorten it by 30 minutes. You get 4 baskets in your queue. Right now I have one 8 hour, one 4 hour, and two 2 hour baskets just for items like “1 token ea”
So really it’s like 5 minutes here and there of a game through out the day. BUT it’s still super cute to set up your yard with decor. Your yard expands with leveling up. I don’t understand why some decor is so expensive. Also the customize shop is only 4 items. The rest you get for real money or wait till you unlock by leveling up. It’s Ad based and money based if you want exclusive bunnies and nicer decor packs. I feel like there should be something else to do while waiting and not just give customers food since you have to wait for them to want something. This will be a game people forget quickly since you only need 5-10mins on it here and there.

by _095172728282817152829_

First of all, the game is aesthetically beautiful. It is so sweet and a wonderful distraction from the day to day.

The main issue is this:
In-game purchases are wildly overpriced, and “discounts” seem profoundly dishonest. There is absolutely no reason that a cosmetic kit with 5 items should cost $25, and the fact that it is marketed as being discounted from $75 makes me very wary of the developers. Whoever is assigning these prices and labeling packs as being discounted needs to rethink this. Considering the aesthetics and content are aimed at younger audiences, this feels… ethically subpar.

The game itself is fun. Certain features could certainly be fleshed out more: more user-initiated interactions with rabbits, expanding the Haven in multiple directions, more in-depth system for serving customers snacks and beverages etc.

The main takeaway here is that the game itself is great, but the wholesome vibe is completely ruined by the fact that in-game purchases feel so… sleazy. Wish this weren’t the case, and I seriously hope that whoever is managing this pricing rethinks how it’s handled.

Wishing the devs tons of success, but at the very least cut the dishonest “discount” marketing. It’s common enough, but the extent of it here unbelievable.

by Holly9597

love love love this game but i keep getting disappointed by issues updating/timeframe of events. i like how there are all different kinds of rabbits, even an american fuzzy lop (i have one)!!! the items for decorating are too cute, i love to change the decor of my haven according to the seasons and holidays 🙂events are great too obviously BUT impossible to finish and get all the items... that is without paying. daily tasks can be really unreasonable, like "rake leaves 9 times", leaves dont show up that many times so then i cant get the event tokens. also when theres an app update a lot of the time you have to refresh and refresh until the app can open again, thus being "locked out" from finishing an event 🙃 give us more time please!