Contact Novelmates Best Stories Novels Support

i want to ask for refund worth 490.87

This app collects unauthorized money on my gcash account.

I want refund of 9.99 USD Which was deducted from my account despite my cancellation of the subscription. On 25-4-2026 this unauthorized transection was done. Transection reference BEECEPS.CO +447455779564US

Id like to get a refund on this app named "Novelmates" as it deliberately charged me for 395 and the account was not even mine the gcash number is 0908 477 0078 and this is the reference number 918547520 and the transaction number is G3xERZUg6UBC9D4DCkzC7Pu

I wanted to have a full refund which you have deducted me on my GCASH account last sunday April 5, 2026 amounting to 784.38 with ref. no. 182019928 and today, April 14, 2026 amounting to 787.01 with ref. no. 188676393

Hi! I would like to request a refund for unauthorized transactions deducted from my GCash account. There have been three deductions made without any prior notice. I kindly ask that you process the refund as soon as possible. Please see the details of the transactions below for your reference. Transaction ID: 673447044 Merchant Order ID: 2026040119074101000390033817131 Transaction Amount: Php 793.01 Transaction Date & Time: Apr 01 2026 15:26:04 Transaction Status: SUCCESS Transaction ID: 624414851 Merchant Order ID: 2026031819074101000100025701569 Transaction Amount: Php 782.79 Transaction Date & Time: Mar 18 2026 15:26:04 Transaction Status: SUCCESS Transaction ID: 659533686 Merchant Order ID: 2026032819074101000180031564078 Transaction Amount: Php 609.58 Transaction Date & Time: Mar 28 2026 14:17:09 Transaction Status: SUCCESS

I ask that you stop taking money from my bank account. I do not have a subscription nor do I have an account, this was a one of purchase in app, now I am losing $21.00 every Monday for the last eight weeks. Please cancel any payments.

I respectfully request a refund for 2 months of payments with no benefits after cancelling my subscription.

I need a refund for 2 months of payments without the benefits after canceling my subscription.

I need a refund and I can’t reached out to anyone on novelmates

Hi, I made a payment via GCash today ref. num is 264047874. I was using a Visitor Account and now I cannot find it or log back in. Since I cannot access the service I paid for, I am requesting a full refund of 477.97 to my GCash account.

I want a refund, you deducted me so early

I want a refund, I only install the apps once then I unstalled it later I didn't even subscribed any but it Auto deduct my Gcash account at almost 1k I get deducted this month twice already so please I want a refund.

I am sending a complaint in connection with unauthorized charges from my card, I did not make any subscriptions, the charges were made without my knowledge and consent, also, no subscriptions were displayed either in the novelmates application, in the app store, or in my phone settings. The app's support and the company's email are not responding to my messages in any way and the problem is being ignored. I demand a refund.

I was debited after I have canceled my subscription I need a refund and I was overcharged

Can i get refund on for PHp774.81 charged on my gcash account, not interested anymore and have read one time/ partial one novel

Please refund my payment. It auto-deduct to my gcash after free trial.

I have contacted numerous times via app but still money taken please cancel my account

I want a refund. I didn’t know this was a subscription. I authorized a payment for $1.04 on December 21. There were charges on; Dec. 27 $21.03 Jan. 3 $21.12 Jan. 10 $21.37 Jan. 17 $20.88 I want a refund. I had to cancel my credit card because I couldn’t revoke payment to novel mates.

I want a refund. I have not been using this app. I do not want to pay $14.99. I canceled my subscription weeks ago. I want a refund NOW. Thank you, Kimberly Swett

I want a refund now and I want to unlink my card from this app.

I want to unlink my credit card to your novelmates app

I want refund NOW

Yeah it's a scam down do it